The information below is updated regularly and therefore details continue to evolve. 

 

TAKING ACTION TO PROTECT YOU  |   SPECIFIC CONDITIONS FOR TRAVEL ON TER   |  INFORMATION ON EXCHANGES AND REFUNDS 

|  FRENCH GOVERNMENT MEASURES  |  TRAFFIC  |  QUESTION/ANSWER
 

The main things to remember :

National measures: Following the presidential speach on 31 March, travel between regions (with exception of professional or compelling reasons) will be prohibited from 6 April.

A curfew is currently in force in France from 7 p.m. to 6 a.m. nationwide. If your train arrives in this time slot, your ticket and your exceptional travel certificate may be presented. 

Regional measures: Some departments are subject to a local lockdown for a minimum 4 weeks. inter-regional travel with exception of professional or compelling reasons is now prohibited until further notice from or to one of these departments. To find out if you can travel, we invite you to consult the authorized reasons for travel by the government.

The train schedule of TGV INOUI, OUIGO, INTERCITÉS, TER and international trains has been adapted to the situation since 29 March.

All our tickets are exchangeable and refundable free of charge until the last moment for journeys by TGV INOUI, OUIGO, TER in connection, INTERCITES and certain international TGVs until 3 May 2021 inclusive.

For journeys from 4 May to 29 August inclusive, our tickets remain exchangeable and refundable until 3 days before departure. In the event of an exchange, the fare difference remains your responsibility. Less than 3 days before your departure, the standard fare conditions of your ticket apply. 

Travelers coming from a European Union country must present a negative PCR test (done less than 72 hours before departure) with the exception of cross-border workers.

The Ministry of Solidarity and Health recommends downloading and using the TousAntiCovid application. You can download it here .

 

SNCF COMMITMENTS

Picto masqueRespect the rule of wearing a mask for both staff and fellow passengers 

•    Where possible, the access to the train station, train and points of sale will be filtered. Clients not wearing a mask will not be allowed to board the train. For any clients who who do not have a mask, masks will be on sale in the station and the surrounding areas. 
•    All of the train agents on board are equipped with masks to ensure the protection of everyone 

Picto nettoyage mainsWe guarentee you will be able to wash your hands on the train, in the station and at points of sale

•    In the station as well as at points of sale, hand sanitiser will be made availble for both staff and clients 
•    On board the train a full disinfection procedure (fumigation,…) will be carried out in the case of any suspected infections. The cleaning of trains has been increased and all contact surfaces are disinfected with a virucide product a number of times each day 

picto trains cleaning   Intensive cleaning of trains, stations and boutiques

•    The cleaning in the SNCF boutiques has been increased and protective glass has been installed
•    Onboard, a disinfection procedure (fumigation) will happen for any suspected cases of infection. Cleaning has been increased and all contact surfaces will be disinfected with a virucide product a number of times each day.

Discover the Air quality on board our trains

 

COMMERCIAL MEASURES

Visuel résa OUI

Manage your reservations flexibly from home.

Find out about the online procedures and carriers' exceptional special measures.

TGV / INTERCITES / OUIGO 

All our tickets are exchangeable and refundable free of charge until the last moment for journeys by TGV INOUI, OUIGO, TER in connection, INTERCITES and certain international TGVs until 3 May 2021 inclusive.

For journeys from 4 May to 29 August inclusive, our tickets remain exchangeable and refundable until 3 days before departure. In the event of an exchange, the fare difference remains your responsibility. Less than 3 days before your departure, the standard fare conditions of your ticket apply. 

Here's how:

•    TGV INOUI and INTERCITES: exchange or cancellation of your tickets can be done up until the departure of your train via the ‘My bookings’ section or via the ‘My trips’ section on the mobile app. 

If you make your request after the departure of your train or you have an issue cancelling your ticket, you can request a refund via the Customer Service, within 60 days, using the following SNCF form

    OUIGO: 

For your trips until 3 May inclusive, reimbursement free of charge up to 1h30 before departure with OUIGO by filling out this form.

For your trips until 3 May inclusive, exchange fees are free until 1h30 before departure, for your OUIGO train for any exchange on another OUIGO train.

For journeys from 4 May to 29 August inclusive, our tickets remain exchangeable and refundable until 3 days before departure. In the event of an exchange, the fare difference remains your responsibility. Less than 3 days before your departure, the standard fare conditions of your ticket apply. 


TER 

TER WITH A CONNECTION TO A TGV INOUI / INTERCITES ROUTE   

All journeys up to and including 18 April inclusive can be canceled free of charge from the "My bookings" section of the site. In the event of an exchange, if the price of the new ticket is higher, the fare difference will be at your charge.

If your request is made after the departure of your train or if you are unable to cancel your ticket, you can request a refund from the Customer Service only, within 60 days after the theoretical departure of your train, via the SNCF complaint form

Please note: if you are traveling in connection with a TGV INOUI or INTERCITES route, and your TER route is in the Nouvelle-Aquitaine, Pays de la Loire or the south Provence-Alpes Côte d'Azur regions, you will have 2 separate ticket references :

  - A TER ticket which is subject to the fare conditions of the ticket (either refundable until D-1 before departure, or non-exchangeable and non-refundable for certain promotional fares)
  - A TGV or INTERCITES ticket which is exchangeable and refundable under the conditions described in the TGV INOUI / INTERCITES section.

TER tickets without connection: your TER ticket is refundable until D-1 before departure. * Certain promotional rates remain non-exchangeable and non-refundable.

- Tickets in paper format: see you at the train station or SNCF store
- E-tickets:
Ticket purchased on OUI.sncf: request reimbursement directly from your OUI.sncf customer area.
Ticket purchased on another channel: send your request to the purchase channel.

More info on the detailed reimbursement conditions on the regional TER websites.

EUROSTAR

REFUND IN FORM OF AN E-VOUCHER

If your journey is scheduled to before 30 September 2021, you can receive a refund in the form of an e-voucher or a free exchange in the same comfort class as the reservation (no exchange fees).

Your voucher will be valid until 30 December 2021 for travel to any Eurostar destination (subject to availability). It must only be requested before departure (up to 7 days before), via this dedicated Eurostar form.

If the train is canceled: the request must be submitted, at the latest, within 60 days of the originally scheduled travel date.

REFUND DIRECTLY

For a refund (not in voucher), make your request via this link (extended processing time).

EXCHANGE

For an exchange, make your request from "My bookings": exchange free of charge according to the conditions. From 7 days before the initial departure an additional charge of 40 € / 30 £ per person per way applies.

Important information: Due to restrictive measures, Eurostar has canceled passenger journeys from the Netherlands to Brussels. Tickets reserved on this route are fully refunded

TGV INOUI TO ITALY

For your journeys between 20 March and 3 May inclusive, reimbursement of your trip is free of charge by canceling your trip before departure via the "My bookings" tab.

For journeys from 4 May to 29 August inclusive, our tickets remain exchangeable and refundable until 3 days before departure. In the event of an exchange, the fare difference remains your responsibility. Less than 3 days before your departure, the standard fare conditions of your ticket apply. 
 
If your request is made after your train has left or if you are unable to cancel your ticket, you can request a refund online via the dedicated SNCF.com page "SNCF at your service"> "Complaints" > reason: "I did not use my ticket"

TGV INOUI TO BELGIUM, TGV INOUI TO LUXEMBOURG, TGV INOUI TO GERMANY, TGV INOUI TO FRIBOURG

For your journeys between 20 March and 3 May inclusive, reimbursement of your trip is free of charge by canceling your trip before departure via the "My bookings" tab.

For journeys from 4 May to 29 August inclusive, our tickets remain exchangeable and refundable until 3 days before departure. In the event of an exchange, the fare difference remains your responsibility. Less than 3 days before your departure, the standard fare conditions of your ticket apply. 
 
If your request is made after your train has left or if you are unable to cancel your ticket, you can request a refund online via the dedicated SNCF.com page "SNCF at your service"> "Complaints" > reason: "I did not use my ticket"

TGV LYRIA

The exact conditions of exchange / refund depend on the distribution channel used when purchasing the ticket.

If you have booked your ticket via OUI.sncf, ch.oui.sncf or another SNCF distribution channel:

Before train departure: exchange free of charge (excluding possible fare difference), reimbursement free of charge for all travel until 18 April 2021 via the 'My bookings' tab.

After train departure: online reimbursement on SNCF customer service via SNCF.com> "SNCF at your service"> "Complaints"> reason: "I did not use my ticket".

For trips between 19 April and 03 May reimbursement free of charge until 3 days before the departure of your train. After D-3, the usual pricing conditions apply.

RENFE SNCF IN COOPERATION 

For your journeys between 20 March and 3 May inclusive, reimbursement of your trip is free of charge by canceling your trip before departure via the "My bookings" tab.

For journeys from 4 May to 29 August inclusive, our tickets remain exchangeable and refundable until 3 days before departure. In the event of an exchange, the fare difference remains your responsibility. Less than 3 days before your departure, the standard fare conditions of your ticket apply. 
 
If your request is made after your train has left or if you are unable to cancel your ticket, you can request a refund online via the dedicated SNCF.com page "SNCF at your service"> "Complaints" > reason: "I did not use my ticket"

THALYS

All your tickets are now exchangeable until the time of departure, for any reservation made between 09/03 and 30/08 inclusive. Any price difference remains your responsibility.

The Standard mini, Comfort mini, Premium mini, Young mini, Mini group, Comfort deal and weekend Comfort fares, initially non-exchangeable, become exchangeable, at a cost of €5 per ticket. However, these rates remain non-refundable.
For the other Standard (including Youth, Kid and Senior) and Comfort fares, the ticket can be exchanged up to the time of departure without exchange fees.

If the train is running but you cannot travel due to travel restrictions related to government decisions:
• Exchange according to the pricing conditions
• Refund if requested up to the departure time indicated on the ticket.

If your train has been canceled, you can request a refund of your tickets free of charge up to 30 days after departure:
• Online using the form available on the SNCF.com website
• By post to the SNCF Customer Relations Department, 62 973 ARRAS Cedex 9

For any other request that does not correspond to the cases listed above, the usual exchange and refund conditions for your ticket apply.

BLABLABUS, BLABLACAR

BLABLABUS 

The BlaBlaBus circulation has been suspended since 2 November and will resume in spring 2021.
All travelers who have made a reservation for this period will be contacted by BlaBlaBus, with the terms of reimbursement.

More information on BlaBlaBus.com.

BLABLACAR AND BLABLALINES

BlaBlaCar and BlaBlaLines carpooling reservations remain available for trips that comply with official guidelines.

More information on BlaBlaCar

FLIXBUS

FlixBus traffic resumed in France on 17/12.
More information on Flixbus

 

FRENCH GOVERNMENT MEASURES

Since 31 January any traveler aged 11 or over wishing to reach France from a country in the European area (European Union, Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Holy See and Switzerland ) has the obligation to present the result of a negative PCR test for Covid-19, carried out 72 hours before departure.

By way of derogation, this obligation does not apply to:

  • travel by residents living near the border areas within a radius of 30 km around their home for less than 24 hours,
  • business trips whose urgency or frequency is incompatible with the performance of such a test,

People wishing to benefit from one of the exceptions mentioned above must bring a document allowing them to justify the reason for their travel.

                     _________________________________________________________________________

Any traveler aged 11 and over must have a sworn statement attesting to:

  • the fact that he does not have any symptoms of covid-19 infection,
  • that he is not aware of having been in contact with a confirmed case of covid-19 in the fourteen days preceding the trip,
  • that he accepts that a test or a biological virological screening test for detection of SARS-CoV-2 can be carried out on his arrival on the national territory,

When returning from a trip to a country in the European area, it is strongly recommended to isolate yourself for 7 days once you arrive in France, then to repeat a second virological screening test (RT-PCR) at the end of this seven-day period.

 

TRAFFIC INFO IN FRANCE AND EUROPE

Visuel train

CIRCULATION IN FRANCE

You can check the circulation of your train on SNCF.com the day before your trip at 5 p.m. Just enter your train number. Note, if you have a ticket, you will receive an SNCF message (SMS or email) before your trip with a confirmation or cancellation.

This specific information takes precedence over any other information you may obtain elsewhere.

In all cases, the SNCF Assistant and the SNCF traffic information are updated at 5 p.m. and provide reliable information on the TGV INOUI, OUIGO and INTERCITÉS trains running in the next 3 days (and the following day for TER and NOMAD Trains)

Travelers coming from a European Union country must present a negative PCR test (done less than 72 hours before departure) with the exception of cross-border workers. 

           _________________________________________________________________________

CIRCULATION IN EUROPE

Travelers coming from a European Union country must present a negative PCR test (done less than 72 hours before departure) with the exception of cross-border workers. 

BELGIUM ;

The status of the train circulation is likely to change, find the updated train traffic information for the Thalys trains and for the Eurostar trains here.

The Belgian authorities ask you to complete a passenger tracking form (PLF) within 48 hours of your arrival in Belgium. This rule applies to stays longer than 48 hours.
For more details, please consult the FPS Foreign Affairs website.

          _________________________________________________________________________

THE NETHERLANDS :

The status of the train circulation is likely to change, find the updated train traffic information for the Thalys trains and for the Eurostar trains here.

Only essential travel is allowed in the Netherlands. To be able to board the Thalys train with a ticket to the Netherlands, a negative result of a PCR test must date no later than 72 hours before arrival in the Netherlands (except for children under 13 years old). for which the test is not required).

Due to the need to carry out this check, we ask customers to present themselves for boarding at least 40 minutes before departure.

For more details, information is regularly updated, please visit the Nederland Wereldwijd website.

You can also read the latest information here.

           _________________________________________________________________________

GERMANY:

France has been considered a high-risk area by Germany since 26 March. Travelers from France now have the obligation to inform the local health authorities of their entry into German territory (https://www.einreiseanmeldung.de), to present a negative PCR or antigen test carried out within 48 hours beforehand and go through a period of quarantine upon their arrival.

If you live in a department classified as a variant virus circulation zone, check the official sites, new additional measures may apply.

It is recommended to follow the instructions of the local authorities (in particular on the website of the Federal Ministry of Health, in English, and of the Robert Koch Institut, in German), to consult the website of the French Embassy in Germany.

All French regions (including the French overseas departments and territories) are considered to be risk areas.

The list of areas concerned is evolving. Visit the Robert Koch Institut website regularly

To find out the updated measures for entering France from Germany, visit the official government website.

          _________________________________________________________________________

ITALY:

  • All travelers must complete this form before entering Italian territory and read and sign this information notice.
  • Travelers who have transited or stayed in France during the last 14 days must also present a negative result of a molecular (PCR) or antigen test of less than 48 hours, and report themselves upon arrival to the regional health authority (list by region available on this link).
  • Travelers who could not present a negative COVID-19 test will have to do a fortnight (14 days) in Italy (it is no longer possible to take the test when arriving in Italy)
  • When entering Italy, body temperature checks are carried out to verify that it does not exceed 37.5 degrees.

For the period from 31 March to 6 April, these measures have been reinforced; travelers will therefore also have to:
- undergo a 5-day isolation (even in case of presentation of a negative covid-19 test)
- retake a covid test at the end of the isolation period

For more information, visit the dedicated site.

Each region has protective measures adapted to the local situation depending on the area in which it is located.

For more information, click here.

              _________________________________________________________________________

SPAIN:

Since 30 March 2021, travelers over the age of 6, coming from risk areas in France, arriving in Spain must be in possession of a PCR test (RT-PCR), a TMA test or another diagnostic test for the detection of SARS-CoV-2 based on equivalent molecular techniques, showing a negative result, carried out within 72 hours before arrival in Spain.

The areas considered to be at risk are those qualified by the European Center for Disease Prevention and Control, they are classified as a dark red, red, orange or gray risk level, on the basis of the indicators defined in Recommendation (EU) 2021/119 of Council of February 1, 2021.

By way of derogation, this obligation does not apply to: Travel by residents of border basins within a radius of 30 km around their home and to cross-border workers.


It is recommended, before any trip to Spain, to keep yourself regularly informed of the health situation, which is very evolving, by consulting this link in particular.

              _________________________________________________________________________

SWITZERLAND

In view of the current situation, the condition of the TGV Lyria traffic is likely to change. Find all the information here

Any traveler entering Switzerland must leave their contact details using this form to allow the Confederation and the cantons to trace any infections.

The PCR test is compulsory to enter Swiss territory from areas classified at risk.

Any traveler coming from areas classified at risk must present a negative PCR test carried out at least 72 hours before departure, and carry out a 10-day quarantine.

Vaccination against COVID-19 does not lift the quarantine or reduce its duration. Find out more


Please check the official websites for all the updated details:

In general, it is advisable to follow the instructions published by the French authorities on www.gouvernement.fr/info-coronavirus.

              _________________________________________________________________________

UK :

Find the state of the Eurostar train traffic here.

Wearing a mask is compulsory in public transport. Find the official public health recommendations.

All travelers arriving in the UK must show a negative COVID-19 test taken 3 days before departure. Find out more

An online passenger tracking form must be strictly completed, so that entry into the UK can be accepted by UK authorities (including the booking reference, and 7-digit invoice number for tests Covid-19 from the 2nd and 8th day of quarantine, received in the 2nd confirmation email).

Learn more about mandatory pre-booked tests for the 2nd and 8th day of the Quarantine .

Upon arrival, all travelers must self-quarantine for 10 days, unless exempted (list of exempt countries, list of work-related exemptions).

The duration of the quarantine can be shortened by doing a PCR test in one of the approved establishments.

*** IMPORTANT – passengers are required to enter the booking reference for their day 2 and 8 quarantine COVID tests on their Passenger Locator Form. Passengers must ensure that they enter the testing INVOICE number. This 7-digit number is issued in a second and separate email after the booking confirmation. Unfortunately, Passenger Locator Forms will not be accepted by the UK authorities without the invoice number and passengers will not be able to travel.

            _________________________________________________________________________

SNCF SERVICES

Our assistance services for people with disabilities and reduced mobility are maintained.

We recommend that you book your support in advance to ensure it is guaranteed. Customers who show up at the station without an assistance reservation will be attended as far as possible.

   -------------------------------------------------- ---------

To guarantee you a quality service, we thank you for contacting our reservation services in case of change or cancellation of your trip.

In order to protect you and our agents, the terms of the assistance service for people with disabilities and reduced mobility remain temporarily adapted.

Thus, wearing a mask is mandatory: be careful, if you are not equipped with a mask, the service will be refused.

In the specific case where you have a medical mask exemption certificate, it is mandatory to wear a visor at stations and on trains.

   -------------------------------------------------- ---------

To benefit from an assistance service, the wearing of a visor will be necessary as well as the presentation of the medical certificate and any document attesting to the disability.

Customers benefiting from an assistance service must also be able to comply with all other barrier gestures, and in particular the rule of physical distancing from other travelers.

        _________________________________________________________________________

TGV INOUI catering and INTERCITES catering:

Since 2 November, the TGV and Intercités catering services are suspended.

We will inform you on this page when the service reopens.

Wearing a mask is compulsory in the train, so we invite you to put it back on directly after your tasting.

        _________________________________________________________________________

 The Grand Voyageur lounges have been open since 18 January, here are the opening hours:

• Strasbourg and Marseille: 6 am to 6 pm
• Bordeaux, Lyon Part Dieu, Lille Flandres, Paris East, Rennes, Nantes: 6 am to 6 pm
• Paris Montparnasse: 6.15 am to 6 pm
• Lille Europe, Paris Gare du Nord, Paris Gare de Lyon: 6.30 am to 6 pm

      _________________________________________________________________________

  • The Junior & Cie service is provided. If you have to take or collect your child from the station during curfew hours, the Junior & Cie e-ticket is valid. We inform you that trips until 7 March are exchangeable or cancelable free of charge until 4 days before.

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  • The Mes Bagages service evolves: it is temporarily suspended until early 2021. See you in March 2021 to discover a brand new service.

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  • The My Chauffeur service to reserve a taxi / VTC for the city and station journeys is well open. Our drivers have implemented sanitary measures to protect you.

     _________________________________________________________________________

  • The Home-Train service is currently suspended until further notice.
  •  

QUESTION/ANSWER

Do I still need a travel certificate to travel?

Yes, if you are traveling during curfew (between 6 p.m. and 6 a.m.), you will need a certificate.

You will find the terms of use here.

Are the trains going to run during the winter holidays?

Trains are currently running normally, you can check the train traffic on SNCF.com the day before your trip at 5 p.m. Just enter your train number. Note, if you have a ticket, you will receive an SNCF message (SMS or email) before your trip with a confirmation or cancellation.

In the event of a new lockdown and my trip is in less than 3 days, will I be reimbursed free of charge?

If a new lockdown is planned, the information regarding the exchange and refund conditions will be updated on this page.

Is the reservation for the next holiday possible?

The reservation remains possible, in case of cancellation of your train, you always have the possibility of exchanging or getting reimbursed free of charge.

Last modified at Thu, 04/22/2021 - 17:27

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