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You can cancel your train ticket, subject to the terms and conditions of exchange and refund of the fare you have selected.

Terms and conditions of exchange and refund of the different fares


  • Click on “My bookings” on the home page
  • Enter your booking reference.
  • Select “Cancel” and follow the instructions.

If you don't have the tickets in your possession


A cancellation quote will be displayed together with any relevant charges.
Once validated, confirmation of your cancellation will be sent to you at the e-mail address entered when processing the cancellation.

Your refund will be recredited to the account of the bank card you used to make the on-line payment within 48 hours. If you used a deferred debit card, the refund will be credited at the end of the month.


If you do have the tickets in your possession

Send your refund application within 60 days to the following address:


Service Clientèle
62973 ARRAS Cedex 9


Include the following with your request:

  • The original tickets
  • The reason for your request

Please don't forget to specify your full name and contact details to make the reimbursement process easier.


You can also take your tickets to an SNCF station in France.

Cancellation is also available:

  • At a Boutique
  • At the 24-hour self-service terminals, stations and SNCF boutiques in France.

MAJ le 02 janvier 2019 à 16:40

See similar questions

All our Help topics


  • Booking
  • Before departing
  • Offers and services
  • After-sales
  • Payment and ticket collection
  • Customer account and loyalty programmes
  • Legal information