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How do I exchange or cancel a OUIBUS ticket?


You can change the passenger name/surname free of charge up to 12 hours after you booked it.

  •     Exchanging your ticket:

You can exchange your ticket up to 12 hours before the scheduled departure.
To exchange your ticket, please contact the dedicated OUIBUS service by phone or e-mail. Their contact information is available here.


Good to know: the cost of exchanging tickets will be lower if you do it yourself on the OUIBUS.com website.
OUIBUS Tickets cannot be exchanged for other SNCF tickets such as TGV or INTERCITES.

  •     Cancelling your ticket:

OUIBUS tickets are non-refundable.

MAJ le September 04, 2017 à 04:33 PM

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