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How do I exchange or cancel a OUIBUS ticket?

You can change the passenger name/surname free of charge up to 12 hours after you booked it.

  •     Exchanging your ticket:

You can exchange your ticket up to 12 hours before the scheduled departure.
To exchange your ticket, please contact the dedicated OUIBUS service by phone or e-mail. Their contact information is available here.

Good to know: the cost of exchanging tickets will be lower if you do it yourself on the website.
OUIBUS Tickets cannot be exchanged for other SNCF tickets such as TGV or INTERCITES.

  •     Cancelling your ticket:

OUIBUS tickets are non-refundable.

MAJ le September 04, 2017 à 04:33 PM

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