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STRIKE IN APRIL | WITH TGV AROUND FRANCE & EUROPE OR INTERCITÉS :

You may exchange your ticket or request a refund at no charge or additional cost, including non-exchangeable / non-refundable rates, make your request via the SNCF claims form.

In case of a delay: You can ask for a compensation online with the G30 service.

STRIKE IN APRIL | FOR HOLDERS OF ANNUAL, MONTHLY OR DAILY SUBSCRIPTIONS OR SEASON TICKETS (EXCEPT TGVMax)

If you are a subscriber, you will receive an email informing you about how to travel in the best possible conditions despite the strikes.

During the days of strike:

  • On presentation of your subscription card (excluding TGVmax), you will be able to access other trains running on the same day without guarantee of a seat.
  • You will be compensated for your subscription or season ticket if less than 1 TGV out of 3 runs on your route on the day of your trip.

Note: Find the details of the methods of compensation on our SNCF Subscriptions page.

STRIKE IN APRIL | FOR HOLDERS OF A TGV Max CARD

Since the travel possibilities are being considerably reduced during the month of April, the card will be free from any charge in April, compared to the usual 79€.

STRIKE IN APRIL | WITH OUIGO

You can exchange your ticket without charge, but if there is a price difference during the exchange, the additional cost will be at your charge.

To make your exchange go on the Ouigo contact form

STRIKE IN APRIL | WITH TER

Here are the TER conditions of exchange or refund for your trips between 3 April and 30 April :

  • For occasional customers who wish to change their travel date, all TER tickets can be used up to 10 days after the valid date of the ticket.
  • For occasional customers who wish to cancel their trip due to disruptions in the transportation plan, all tickets are refundable free of charge up to 61 days after the date of validity of the ticket. The tickets are refundable at ticket offices. Digital tickets are refundable via the TER websites.
  • For subscriber customers, any contractual warranty arrangements apply. Additional trade measures may be taken.

The digital tickets purchased on oui.sncf, the TER sites and the SNCF app are refundable via the TER websites.

If you have a subscription:

  • The possible contractual arrangements of guarantee apply. Additional trade measures may be taken after the strike.

STRIKE IN APRIL | WITH TGV LYRIA & INTERNATIONAL TGV TOWARDS SPAIN, ITALY & GERMANY:

You can exchange your ticket or apply for a refund without any charge, including the non-exchangeable / non-refundable rates, before your departure date:

However, if there is a difference in price between the original ticket and the new one, the price difference will be at your charge.

STRIKE IN APRIL | WITH TGV BRUSSELS - PROVENCE

Refund : You can get a free refund of your ticket up to 61 days after the date of departure shown on your ticket.

Exchange : If you have a planned trip during the strike period, an exchange is possible for a journey after 29 April.

Apply online via the claims form.

 

STRIKE IN APRIL | WITH THALYS

If your train is cancelled: you can benefit from a free replacement or get on the next train (subject to availability), or ask for a full refund of your ticket if you wish to cancel your trip.

If your train is running as normal: it is the exchange and cancellation conditions indicated on your ticket that apply.

Make your refund request free of charge (within 60 days):

Check the Thalys traffic info.

STRIKE IN APRIL | WITH EUROSTAR

If your train is canceled: you can benefit from a free exchange or refund.

  • Exchange: Visit the Eurostar website (only for direct Eurostar trip)

  • Refund: You can get a free refund of your ticket:

               o By mail via our OUI.sncf contact form

               o At the station within 60 days after your initial date of travel

               o By letter: Service Relation Client SNCF, 62973 ARRAS Cedex 9 France

Conditions of exchange and cancellation for TGV, INTERCITÉS

 

Prem's fares and other promotions :

Tickets are non-exchangeable and non-refundable.

 

Loisirs fares :

 

Your tickets can be exchanged and refunded subject to a €5 fee as of 30 days before your departure.
If you change your tickets on the day before or day of departure, this fee will rise to €15 (for TGV tickets) or €12 (for Intercités tickets) per person and per journey. Any difference in price between the old and the new ticket will be added to this charge.
Tickets are non-exchangeable and non-refundable after departure.


Carte Jeune, Carte Senior, Carte Week-end, Carte Enfant+, Carte Familles nombreuses, Congés annuels and famille militaire fares :


Your tickets can be exchanged and refunded free of charge up to two days before departure.
If you change your tickets on the day before or day of departure, a fee of €5 per person per journey will be applied. Any difference in price between the old and the new ticket will be added to this charge.
Tickets are non-exchangeable and non-refundable after departure.

 

Pro and Fréquence season card fares :


Your tickets can be exchanged without charge up to 30 minutes after your train has left and 2 hours if you exchange them in your station of departure in France for the same journey.
Your tickets can be cancelled without charge up to 2 hours after departure.

 

Disabled and escort, carte militaire fares :


Your tickets can be exchanged without charge up to 30 minutes after your train has left and 2 hours if you exchange them in your station of departure in France for the same journey.
Your tickets may be cancelled without charge up to 2 hours after departure.

Terms and conditions of exchange and cancellation for Thalys (travel between France, Belgium, Germany and the Netherlands)

STANDARD MINI fare: 

Your tickets are non-exchangeable and non-refundable.

 

STANDARD fare:

Your tickets are exchangeable up to the time of departure indicated on the ticket. A fee of 15 euros is applicable, as well as any price difference between the old and new ticket.

50% refundable if cancelled before the time of departure indicated on the ticket. No refund after departure.

 

COMFORT fare:

Your tickets are exchangeable up to the time of departure indicated on the ticket. A fee of 15 euros is applicable, as well as any price difference between the old and new ticket.

50% refundable if cancelled before the time of departure indicated on the ticket. No refund after departure.

 

PREMIUM fare:

Your tickets are exchangeable without fee up to the time of departure indicated on the ticket. Any price difference between the old and new ticket is applicable.

100% refundable if cancelled before the time of departure indicated on the ticket. No refund after departure. 50% refundable up to 2 months after departure.

 

Thalys KID fare:

Exchangeable without fee up to the time of departure indicated on the ticket. Any price difference between the old and new ticket is applicable.

100% refundable if cancelled before the time of departure indicated on the ticket. No refund after departure. 50% refundable up to 2 months after departure.

 

YOUTH fare:

> In Premium : Exchangeable without fee up to the time of departure indicated on the ticket. Any price difference between the old and new ticket is applicable. 100% refundable if cancelled before the time of departure indicated on the ticket. No refund after departure. 50% refundable up to 2 months after departure.

> In Comfort and Standard : Exchangeable up to the time of departure indicated on the ticket. A fee of 15 euros is applicable, as well as any price difference between the old and new ticket. 50% refundable if cancelled before the time of departure indicated on the ticket. No refund after departure.

> Youth Mini Fare: No exchange, no refund.

 

SENIOR fare:

> In Premium: Exchangeable without fee up to the time of departure indicated on the ticket. Any price difference between the old and new ticket is applicable. 100% refundable if cancelled before the time of departure indicated on the ticket. No refund after departure. 50% refundable up to 2 months after departure.

> In Comfort and Standard: Exchangeable up to the time of departure indicated on the ticket. A fee of 15 euros is applicable, as well as any price difference between the old and new ticket. 50% refundable if cancelled before the time of departure indicated on the ticket. No refund after departure.


Conditions of exchange and cancellation for TER

Découverte Senior, Enfant+, Jeune, Sejour, Carte Jeune, Carte Senior, Carte Week-end, Carte Enfant+, Carte Familles nombreuses, Congés annuels and famille militaire fares :


Tickets with booking :


Your tickets are exchangeable or refundable without charge until departure of the train.
Tickets are non-exchangeable and non-refundable after departure.

 

Open tickets without journey date (not for sale on the site):

These tickets are exchangeable and refundable, subject to a charge of 10% of the ticket value.

From 2 September, open tickets (valid on the TER and INTERCITES on which booking is not compulsory) can be used for seven days from the journey start date.

If you bought a ticket before 2 September, it remains valid for 61 days.
 

Standard and Fréquence season ticket fares :
 

Tickets with booking :


Your tickets are exchangeable and refundable without charge prior to departure and up to one hour after departure at your station of departure in France.
After departure, tickets are exchangeable and refundable within 60 days, subject to a 50% charge.

Open tickets without journey date (not for sale on the site):

These tickets are exchangeable and refundable, subject to a charge of 10% of the ticket value.

Conditions of exchange and cancellation for Italo

STANDARD FARE: Maximum flexibility
This fare can be exchanged and refunded subject to a charge of 20% of the ticket price. You can exchange your ticket up to 3 minutes before the departure of your train.

ECONOMY FARE: Flexible, with benefits
This fare can be exchanged subject to a charge of 10% of the ticket price.
You can exchange your ticket up to 3 minutes before the departure of your train.
This type of ticket is not refundable.

LOW COST FARE: The best price
This fare is non-exchangeable and non-refundable.

ITALO PROMO FARE: Promotional Fares
This fare is non-exchangeable and non-refundable.

Conditions of exchange and cancellation for OUIGO

We can exchange your ticket, but not refund it! That’s right, we at OUIGO want to see you travelling with us :)

It is possible to exchange your ticket for the same journey on another date up to 5 hours before departure.

There are two ways to exchange your tickets: 
  • On the OUIGO website (available in French and English only), for a fee of €10 per passenger.
  • Over the telephone, on +33 9 69 32 20 56*, for a fee of €20 per passenger.

*(Calls cost the same as an international call + any network charges) lines open every day (including Sundays and bank holidays) from 09:00 to 18:00.

Terms of exchange and refund for DB in collaboration with SNCF


Prem's fares and other promotions:


Your tickets are non-exchangeable and non-refundable.


Loisir fares:


Up to the departure of your train: Your tickets can be exchanged (for a charge of 50% of your ticket value, up to a maximum of 15 euros) and refunded (less 50% of the ticket value, no maximum value applies).
Up to one hour after the departure of your train: Your tickets are exchangeable (for a charge of 50% of your ticket value, up to a maximum of 15 euros).


Jeune, Senior, Week-end, Enfant+, Familles nombreuses, Congés annuels, famille militaire fares:


Your tickets are exchangeable or refundable free of charge until the day before departure.
If changed on the day of departure, a €3 charge per person per journey will be made.
Tickets are non-exchangeable and non-refundable after departure.


Pro fares and Fréquence season ticket:


Your tickets can be exchanged free of charge up to 30 minutes after the departure of your train (and up to 2 hours if exchanged at your same departure station in France for another ticket for the same journey).
Your tickets can be cancelled free of charge up to 2 hours after departure.


Disabled and accompanying person fares, carte militaire:


Your tickets can be exchanged free of charge up to 30 minutes after the departure of your train (and up to 2 hours if exchanged at your same departure station in France for another ticket for the same journey).
Your tickets can be cancelled free of charge up to 2 hours after departure.

Conditions of exchange and cancellation for Eurostar (travel between France, Belgium and the UK)

Non-flexi fare :


Your tickets are non-exchangeable and non-refundable.
 

Flexi fare :


Your tickets are exchangeable and refundable without charge up to 60 days after the date of travel.
 

Semi-flexi fare :


Before departure your tickets are exchangeable subject to a charge of €33 per person per journey.
After departure, tickets are refundable less 15% and non-exchangeable.

 

Standard and standard premier :

Tickets can be exchanged at a cost of 40€ per adult per journey. Children’s ticket exchanges cost 20€.

Conditions of exchange and cancellation for TGV Lyria (travel between Switzerland and France)


The Lyria price range has decided to change to offer you the best of TGV Lyria. Lyria adapts to your needs and modifies its services and pricing terms and conditions!

Whilst waiting for the completion of the new pricing, 2 options are available to you:

If you are travelling before 10th December 2017
  • Non-Flex fare:


Tickets are non-exchangeable and non-refundable.


Purchased an International Cancellation Insurance?


If you can not travel because of a hazard occured after the subscription to the International Insurance Cancellation, report your claim with Europ Assistance.


All about the International Cancellation Insurance

 

  • Semi-Flex fare:


Tickets are exchangeable and refundable until departure subject to a fee of 20€.


Tickets are non-exchangeable and non-refundable after departure.


  • Youth and Senior fares:


Tickets are exchangeable and refundable until departure subject to a fee of 20€.


Tickets are non-exchangeable and non-refundable after departure.

  • Lyria Flex fare:

Tickets unlimited exchangeable until the time of departure.


Tickets are 100% refundable before departure and 50% refundable up to 2 months after departure.



If you are travelling after 10th December 2017 (inclusive)

Travel class STANDARD:

Three levels of flexibility are available for you, depending on the level of flexibility the exchange and cancellation conditions vary:
  • Total Flexibility: your ticket is exchangeable and refundable free of charge.
  • Partial Flexibility: Your ticket is exchangeable and refundable with a 30€ deduction (20€ deduction if you made your booking before 10th December 2017) until the train's departure. With exchanges you will also have to pay the price difference between the two tickets.
  • No Flexibility: Your ticket cannot be exchanged or refunded.

1st Class STANDARD Travel:

Two levels of flexibility are available for you, depending on the level of flexibility the exchange and cancellation conditions vary:
  • Total Flexibility: your ticket is exchangeable and refundable free of charge. The total flexible fare is available only when the train you are travelling does not offer a 1st BUSINESS
  • Partial Flexibility: Your ticket is exchangeable and refundable with a 30€ deduction (20€ deduction if you made your booking before 10th December 2017) until the train's departure. With exchanges you will also have to pay the price difference between the two tickets.

1st Class BUSINESS Travel:
Your train ticket can be exchanged and refunded free of charge.

You’ll get the "flexibility" service which allows you to access any train of the day. Remember to exchange your ticket, free of charge, to secure a free seat.

Conditions of exchange and cancellation for TGV France-Italy

Flexi fare :
 

Prior to departure, your tickets are exchangeable or refundable without charge until the day of departure.
Tickets are non-exchangeable and non-refundable after departure


Standard fare :
 

Prior to departure your tickets are non-exchangeable and refundable subject to a 10 to 30% charge.
Tickets are non-exchangeable and non-refundable after departure


Eco fare :
 

Prior to departure your tickets are non-exchangeable and refundable subject to a 50 to 70% charge.
Tickets are non-exchangeable and non-refundable after departure
 

Mini fare :
 

Your tickets are non-exchangeable and non-refundable
 

Ragazzo fare :
 

Prior to departure your tickets are exchangeable and refundable subject to a 30% maximum charge.
Tickets are non-exchangeable and non-refundable after departure.

Conditions of exchange and cancellation for Renfe-SNCF (travel between Spain and France)

Flexi fare:
Ticket exchangeable and refundable without charge until 2 days before departure. After subject to a deduction of up to 10%.


Essential fare:
Ticket exchangeable and refundable without charge until 2 days before departure. After subject to a deduction of up to 10%.

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What are the terms and conditions for exchanging and refunding my train ticket?