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Chat, email, social networks, phone... Contact us at any time, we will be happy to answer you. Find us quickly thanks to the bubble present all along your journey!
Frequently asked questions
Chat with a customer service agent
Our SNCF points of sales
Your answer in frequently asked questions
- Opening sales
- Why is the train that I want to book not displayed?
- How can I receive a receipt (invoice) for my order ?
- My payment was rejected, How can I proceed?
- How can I select my seat?
- How do I exchange my train ticket ?
- How do I cancel my train ticket ?
- How do I book a journey in just a few clicks?
- Where can I find my order reference?
My Orders
To view or make changes to your orders
Fares Calendar
the best fares in a range of tariffs
Partner cards
Save money with SNCF cards
Traffic news
For real-time traffic news
Chat to an advisor
What is the subject of your enquiry ?
Our SNCF sales channels
You can find a point of sale or an SNCF terminal.
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