The information below is updated regularly and therefore details continue to evolve. 

 

TAKING ACTION TO PROTECT YOU  |   SPECIFIC CONDITIONS FOR TRAVEL ON TER   |  INFORMATION ON EXCHANGES AND REFUNDS 

|  FRENCH GOVERNMENT MEASURES  |  TRAFFIC  |  QUESTION/ANSWER
 

The main things to remember :

A curfew takes place on the entire French territory from 6 p.m. to 6 a.m. In case your train arrives in this time slot, you can present your ticket and your exceptional travel certificate. 

All TGV INOUI, OUIGO, INTERCITÉS, and planned international trains will run normally.

All our tickets are exchangeable and refundable free of charge for journeys with TGV INOUI, OUIGO, connecting TER, INTERCITES and international TGVs until 7 March 2021 inclusive and up to 3 days inclusive before departure. 

Sanitary measures: All trains are cleaned and disinfected daily, wearing a mask is compulsory upon entering the station and throughout your journey. 

Travelers coming from a European Union country must present a negative PCR test (done less than 72 hours before departure) with the exception of cross-border workers.

The Ministry of Solidarity and Health recommends downloading and using the TousAntiCovid application. You can download it here .

 

SNCF COMMITMENTS

Picto masqueRespect the rule of wearing a mask for both staff and fellow passengers 

•    Where possible, the access to the train station, train and points of sale will be filtered. Clients not wearing a mask will not be allowed to board the train. For any clients who who do not have a mask, masks will be on sale in the station and the surrounding areas. 
•    All of the train agents on board are equipped with masks to ensure the protection of everyone 

Picto nettoyage mainsWe guarentee you will be able to wash your hands on the train, in the station and at points of sale

•    In the station as well as at points of sale, hand sanitiser will be made availble for both staff and clients 
•    On board the train a full disinfection procedure (fumigation,…) will be carried out in the case of any suspected infections. The cleaning of trains has been increased and all contact surfaces are disinfected with a virucide product a number of times each day 

picto trains cleaning   Intensive cleaning of trains, stations and boutiques

•    The cleaning in the SNCF boutiques has been increased and protective glass has been installed
•    Onboard, a disinfection procedure (fumigation) will happen for any suspected cases of infection. Cleaning has been increased and all contact surfaces will be disinfected with a virucide product a number of times each day.

Discover the Air quality on board our trains

 

COMMERCIAL MEASURES

Visuel résa OUI

Manage your reservations flexibly from home.

Find out about the online procedures and carriers' exceptional commercial measures.

In addition, in the current health context, some trains are likely to be canceled. If you are affected, you benefit from the exchange and refund free of charge until the original departure date. See affected trains

TGV / INTERCITES / OUIGO 

All our tickets are exchangeable and refundable free of charge for TGV INOUI, OUIGO, INTERCITES and international TGV journeys. * until 7 March inclusive and up to 3 days inclusive before departure. Less than 3 days before your departure, the "classic" pricing conditions will apply. In addition, in the event of an exchange, the price difference remains at your charge.

Here's how:

•    TGV INOUI and INTERCITES: exchange or cancellation of your tickets can be done up until the departure of your train via the ‘My bookings’ section or via the ‘My trips’ section on the mobile app. 

If you make your request after the departure of your train or you have an issue cancelling your ticket, you can request a refund via the Customer Service, within 60 days, using the following SNCF form

    OUIGO: 

- Refund free of charge until 3 days (72 hours) before departure of your OUIGO train by filling out this form. After day 3 before departure the usual conditions apply.

- Exchange fees offered until 3 days (72 hours) before departure of your OUIGO train, for another exchange on another OUIGO train. Any price difference remains at your charge. After 3 days before departure and until 1h30 before departure the exchange will be possible under the usual conditions.


TER 

TER WITH A CONNECTION TO A TGV INOUI / INTERCITES ROUTE   

All journeys up to and including 7 March can be canceled free of charge up to 3 days before train departure from the "My bookings" section of the site. In the event of an exchange, if the price of the new ticket is higher, the fare difference will be at your charge.

If your request is made after the departure of your train or if you are unable to cancel your ticket, you can request a refund from the Customer Service only, within 60 days after the theoretical departure of your train, via the SNCF complaint form

TER WITHOUT A CONNECTION 

If you have a TER train ticket without a connection it is refundable until 1 day before departure.* Certain promotional rates remain non-exchangeable and non-refundable.


Tickets in paper format: go to the station or SNCF store
E-tickets:
- 1/  Ticket purchased on OUI.sncf: request reimbursement directly from on OUI.sncf via the after sales service area.
- 2/  Ticket purchased on another channel: send your request to the purchase channel.

More info on the detailed reimbursement conditions on the regional TER websites.

EUROSTAR

REFUND IN FORM OF AN E-VOUCHER

If your journey is scheduled to before 30 September 2021, you can receive a refund in the form of an e-voucher or a free exchange in the same comfort class as the reservation (no exchange fees).

Your voucher will be valid until 30 December 2021 for travel to any Eurostar destination (subject to availability). You can also quickly exchange your ticket if you really need to travel.

- Deadline to submit your voucher request: up to 7 full days before the initial date of departure

- No possibility to retrospectively request an electronic voucher for a past travel date.

- Request for electronic voucher following a train cancellation: the request must be submitted within 60 days after the originally scheduled travel date. (No more possibility of requesting a voucher after this date)

- Request for reimbursement in the form of an e-voucher via the dedicated Eurostar form.

REFUND DIRECTLY

- Possibility of being reimbursed directly without going through an e-voucher via this link (reimbursement processing times however extended).

EXCHANGE

- For an exchange, make your request from the "My bookings" section, you can exchange your tickets free of charge according to the conditions. An additional charge of € 40 / £ 30 per person per way applies for exchanges within 14 days of original departure.

TGV INOUI TO ITALY

Exchange and cancellation free of charge up to 3 days inclusive before departure, and for your trips until 7 March 2021,  via the "My bookings" tab.
Note:In case you want an exchange, and if the price of the new ticket is higher, the fare difference will be at your charge.
 
If your request is made after your train has left or if you are unable to cancel your ticket, you can request a refund online via the dedicated SNCF.com page "SNCF at your service"> "Complaints" > reason: "I did not use my ticket"

TGV INOUI TO BELGIUM, TGV INOUI TO LUXEMBOURG, TGV INOUI TO GERMANY, TGV INOUI TO FRIBOURG

Exchange and cancellation free of charge up to 3 days inclusive before departure, and for your trips until 7 March 2021,  via the "My bookings" tab.
Note:In case you want an exchange, and if the price of the new ticket is higher, the fare difference will be at your charge.
 
If your request is made after your train has left or if you are unable to cancel your ticket, you can request a refund online via the dedicated SNCF.com page "SNCF at your service"> "Complaints" > reason: "I did not use my ticket"

TGV LYRIA

The exact conditions of exchange / refund depend on the distribution channel used when purchasing the ticket.

If you have booked your ticket via OUI.sncf, ch.oui.sncf or another SNCF distribution channel:

Before train departure: exchange free of charge (excluding possible fare difference), reimbursement free of charge for all travel until 7 February and at € 30 / CHF 33 for tickets with partial flexibility from 8 February 2021 via the 'My bookings' tab.

After train departure: online reimbursement on SNCF customer service via SNCF.com> "SNCF at your service"> "Complaints"> reason: "I did not use my ticket".

RENFE SNCF IN COOPERATION 

Exchange and cancellation free of charge up to 3 days inclusive before departure, and for your trips until 7 March 2021,  via the "My bookings" tab.
Note:In case you want an exchange, and if the price of the new ticket is higher, the fare difference will be at your charge.
 
If your request is made after your train has left or if you are unable to cancel your ticket, you can request a refund online via the dedicated SNCF.com page "SNCF at your service"> "Complaints" > reason: "I did not use my ticket"

THALYS

The exchange and cancellation fees are waived for any ticket purchase until 31 August 2021.

Your tickets are exchangeable free of charge until the train departure time indicated on the ticket. Any price difference between the old and the new ticket applies.

You can also request a free refund of your tickets up to 30 days after departure:
• Go online using the form available on the SNCF.com website
• By post sent to the SNCF Customer Relations Service, 62 973 ARRAS Cedex 9

For any other request not corresponding to the cases listed above, the usual conditions of exchange and refund of your ticket apply.

BLABLABUS, BLABLACAR

BLABLABUS 

The BlaBlaBus circulation has been suspended since 2 November and will resume in spring 2021.
All travelers who have made a reservation for this period will be contacted by BlaBlaBus, with the terms of reimbursement.

More information on BlaBlaBus.com.

BLABLACAR AND BLABLALINES

BlaBlaCar and BlaBlaLines carpooling reservations remain available for trips that comply with official guidelines.

More information on BlaBlaCar

FLIXBUS

FlixBus traffic resumed in France on 17/12.
More information on Flixbus

 

FRENCH GOVERNMENT MEASURES

Since 31 January any traveler aged 11 or over wishing to reach France from a country in the European area (European Union, Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Holy See and Switzerland ) has the obligation to present the result of a negative PCR test for Covid-19, carried out 72 hours before departure.

By way of derogation, this obligation does not apply to:

  • travel by residents living near the border areas within a radius of 30 km around their home for less than 24 hours,
  • business trips whose urgency or frequency is incompatible with the performance of such a test,

People wishing to benefit from one of the exceptions mentioned above must bring a document allowing them to justify the reason for their travel.

                     _________________________________________________________________________

Any traveler aged 11 and over must have a sworn statement attesting to:

  • the fact that he does not have any symptoms of covid-19 infection,
  • that he is not aware of having been in contact with a confirmed case of covid-19 in the fourteen days preceding the trip,
  • that he accepts that a test or a biological virological screening test for detection of SARS-CoV-2 can be carried out on his arrival on the national territory,

When returning from a trip to a country in the European area, it is strongly recommended to isolate yourself for 7 days once you arrive in France, then to repeat a second virological screening test (RT-PCR) at the end of this seven-day period.

 

TRAFFIC INFO IN FRANCE AND EUROPE

Visuel train

CIRCULATION IN FRANCE

You can check the circulation of your train on SNCF.com the day before your trip at 5 p.m. Just enter your train number. Note, if you have a ticket, you will receive an SNCF message (SMS or email) before your trip with a confirmation or cancellation.

This specific information takes precedence over any other information you may obtain elsewhere.

In all cases, the SNCF Assistant and the SNCF traffic information are updated at 5 p.m. and provide reliable information on the TGV INOUI, OUIGO and INTERCITÉS trains running in the next 3 days (and the following day for TER and NOMAD Trains)

Travelers coming from a European Union country must present a negative PCR test (done less than 72 hours before departure) with the exception of cross-border workers. 

           _________________________________________________________________________

CIRCULATION IN EUROPE

Travelers coming from a European Union country must present a negative PCR test (done less than 72 hours before departure) with the exception of cross-border workers. 

BELGIUM ;

The Belgian authorities ask you to complete a passenger tracking form (PLF) within 48 hours after your arrival in Belgium. This rule applies to stays longer than 48 hours. Please find this form on travel.info-coronavirus.be, as well as other additional information.
For more details, information is updated regularly, please consult the website of the FPS Foreign Affairs.

          _________________________________________________________________________

THE NETHERLANDS :

Only essential travel is allowed in the Netherlands. To be able to board the Thalys with a ticket to the Netherlands, the negative results of this PCR test must date no later than 72 hours before arrival in the Netherlands (except for children under 13 for which testing is not required).

Due to the need to carry out this check, we ask customers to present themselves for boarding at least 40 minutes before departure.

For more details, information is regularly updated, please visit the Nederland Wereldwijd website.

You can also read the latest information here.

           _________________________________________________________________________

GERMANY:

To travel from France to Germany, any traveler who has stayed during the last 10 days in an area classified at risk must:

  •  Inform the local health authorities of his entry into German territory, here
  • Within ten days after arrival, present a negative test result (health authorities may request it) or, if they do not have one, take a test (obligation to remain in quarantine until the test result is available).
  • Pass a test if he does not have one, and do a quarantine of 10 days at his home without receiving a visit (except residents of the home).
  • This quarantine can be reduced to 5 days on presentation of a second negative PCR test carried out no earlier than 5 days after entering German territory.
  • Inform the health authorities of any appearance of symptoms.

Wearing a surgical mask or FFP2 on trains is compulsory.

Travelers are strongly recommended to check with the Land of their place of stay the applicable legislation and the exceptions provided there.

All French regions (including the French overseas departments and territories) are considered to be risk areas.

The list of areas concerned is evolving. The Robert Koch Institut website can be consulted very regularly (information available in German and English).

It is recommended to follow the instructions of the local authorities (in particular on the website of the Federal Ministry of Health, in English, and of the Robert Koch Institut, in German), to consult the website of the French Embassy in Germany.

To find out the updated measures for entering France from Germany, visit the official government website.

          _________________________________________________________________________

ITALY:

  • All travelers must complete this form before entering Italian territory and read and sign this information notice.
  • Travelers who have transited or stayed in France during the last 14 days must also present a negative result of a molecular (PCR) or antigen test of less than 48 hours, and report themselves upon arrival to the regional health authority (list by region available on this link).
  • Travelers who could not present a negative COVID-19 test will have to do a fortnight (14 days) in Italy (it is no longer possible to take the test when arriving in Italy)
  • When entering Italy, body temperature checks are carried out to verify that it does not exceed 37.5 degrees.

For more information, visit the dedicated site.

Each region has protective measures adapted to the local situation depending on the area in which it is located.

For more information, click here.

              _________________________________________________________________________

SPAIN:

Travelers coming from a European Union country must present a negative PCR test (done less than 72 hours before departure) with the exception of cross-border workers.

To travel from France to Spain, no quarantine is planned.
However, many regions have curfews and traffic restrictions on entering and leaving their territory.
Checks are likely on entry into Spanish territory and if they are unable to justify their plan to stay, travelers may be refused entry into the territory.
It is recommended, before any trip to Spain, to keep yourself regularly informed of the health situation, which is very evolving, by consulting this link in particular.

              _________________________________________________________________________

SWITZERLAND

In view of the current situation, the condition of the TGV Lyria traffic is likely to change. Find all the information here

The PCR test is compulsory to enter Swiss territory from areas classified at risk.

From 8 February, all travelers entering Switzerland must leave their contact details using this form to allow the Confederation and the cantons to trace any infections.

Please check the official websites for all the updated details:


Please check the official websites for all the updated details:

In general, it is advisable to follow the instructions published by the French authorities on www.gouvernement.fr/info-coronavirus.


Each Swiss canton takes protective measures that adapt and apply at local level.
The rules may therefore vary from one city to another: we recommend that you consult the official websites of each canton to fully understand your situation.

              _________________________________________________________________________

UK :

IMPORTANT: If you have been in or through a ‘red list’ country in the 10 days prior to your arrival in the UK you will not be permitted to travel by Eurostar to the UK. The UK Government has implemented new entry rules for people travelling from a red list country, including requiring travel via a designated airport and mandatory hotel quarantine. Find out more.

The United Kingdom is taking steps to help stop the spread of COVID-19.

  1. All persons (including UK nationals and residents) arriving in the UK from outside the common travel area* must provide proof of a negative COVID-19 test taken within 3 days of departure to the UK. For further information please visit: www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england
  2. To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom.
  3. All arrivals must quarantine for 10 days unless exempt. If you have travelled through a red list country in the last 10 days, you must have a valid managed quarantine facility booked prior to departure. For information please visit: www.gov.uk/travel-quarantine-and-testing. Check the list of exempt countries immediately before travel and the list of work-related exemptions if travelling for work.
  4. Everyone is required to take a coronavirus test on days 2 and 8 of their quarantine. You must have this booked prior to departure. For information please visit: www.gov.uk/travel-quarantine-and-testing.
  5. It is a legal requirement that you wear a face covering on public transport in the UK.
  6. If you quarantine in England, you may opt into Test to Release. For further information please visit: www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international-travel

 Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK. 

Official UK rules state that negative COVID-19 test certificates will only be accepted in English, French or Spanish. Please check that your test certificate is in one of these languages and clearly shows all the required information listed here

All passengers are still required to quarantine on arrival in the UK from France, Belgium and the Netherlands.

            _________________________________________________________________________

SNCF SERVICES

Our assistance services for people with disabilities and reduced mobility are maintained.

We recommend that you book your support in advance to ensure it is guaranteed. Customers who show up at the station without an assistance reservation will be attended as far as possible.

   -------------------------------------------------- ---------

To guarantee you a quality service, we thank you for contacting our reservation services in case of change or cancellation of your trip.

In order to protect you and our agents, the terms of the assistance service for people with disabilities and reduced mobility remain temporarily adapted.

Thus, wearing a mask is mandatory: be careful, if you are not equipped with a mask, the service will be refused.

In the specific case where you have a medical mask exemption certificate, it is mandatory to wear a visor at stations and on trains.

   -------------------------------------------------- ---------

To benefit from an assistance service, the wearing of a visor will be necessary as well as the presentation of the medical certificate and any document attesting to the disability.

Customers benefiting from an assistance service must also be able to comply with all other barrier gestures, and in particular the rule of physical distancing from other travelers.

        _________________________________________________________________________

TGV INOUI catering and INTERCITES catering:

Since 2 November, the TGV and Intercités catering services are suspended.

We will inform you on this page when the service reopens.

Wearing a mask is compulsory in the train, so we invite you to put it back on directly after your tasting.

        _________________________________________________________________________

 The Grand Voyageur lounges have been open since 18 January, here are the opening hours:

• Strasbourg and Marseille: 6 am to 6 pm
• Bordeaux, Lyon Part Dieu, Lille Flandres, Paris East, Rennes, Nantes: 6 am to 6 pm
• Paris Montparnasse: 6.15 am to 6 pm
• Lille Europe, Paris Gare du Nord, Paris Gare de Lyon: 6.30 am to 6 pm

      _________________________________________________________________________

  • The Junior & Cie service is provided. If you have to take or collect your child from the station during curfew hours, the Junior & Cie e-ticket is valid. We inform you that trips until 7 March are exchangeable or cancelable free of charge until 4 days before.

     _________________________________________________________________________

  • The Mes Bagages service evolves: it is temporarily suspended until early 2021. See you in March 2021 to discover a brand new service.

     _________________________________________________________________________

  • The My Chauffeur service to reserve a taxi / VTC for the city and station journeys is well open. Our drivers have implemented sanitary measures to protect you.

     _________________________________________________________________________

  • The Home-Train service is currently suspended until further notice.
  •  

QUESTION/ANSWER

Do I still need a travel certificate to travel?

Yes, if you are traveling during curfew (between 6 p.m. and 6 a.m.), you will need a certificate.

You will find the terms of use here.

Are the trains going to run during the winter holidays?

Trains are currently running normally, you can check the train traffic on SNCF.com the day before your trip at 5 p.m. Just enter your train number. Note, if you have a ticket, you will receive an SNCF message (SMS or email) before your trip with a confirmation or cancellation.

In the event of a new lockdown and my trip is in less than 3 days, will I be reimbursed free of charge?

If a new lockdown is planned, the information regarding the exchange and refund conditions will be updated on this page.

Is the reservation for the next holiday possible?

The reservation remains possible, in case of cancellation of your train, you always have the possibility of exchanging or getting reimbursed free of charge.

Last modified at Fri, 02/19/2021 - 11:26

See similar questions

All our Help topics

Booking