The information below is updated regularly and therefore details continue to evolve. 

 

TAKING ACTION TO PROTECT YOU  |   SPECIFIC CONDITIONS FOR TRAVEL ON TER   |  INFORMATION ON EXCHANGES AND REFUNDS 

|  FRENCH GOVERNMENT MEASURES  |  TRAFFIC  |  QUESTION/ANSWER
 

Following the presidential speach on 12 July, SNCF will implement the new measures announced relating to the health pass which will concern TGV INOUI, OUIGO, and INTERCITES and international long-distance trains departing from France. TER and Transilien are not affected.

SNCF is working with the Government on the terms of application and control which will be communicated to you shortly. In any case, the health pass will not be compulsory in July, nor during the weekend of 31 July - 1 August.

Wearing a mask remains compulsory upon entering the station, on the platform and on board all SNCF trains throughout the journey.

The transport offer remains unchanged, all trains planned and open for sale will run normally.

We remind you that the train tickets offered are exchangeable and refundable free of charge up to 3 days before departure, for TGV INOUI in France and international trains (excluding Lyria, Renfe SNCF in cooperation, Eurostar, Thalys), as well as for INTERCITES.

For OUIGO, these conditions are only valid until 29 August, inclusive. In all cases, within 3 days of your departure, the normal fare conditions for your ticket apply. 

Travelers from a European Union country, with the exception of cross-border workers, must show proof of non-contamination from Covid. See more informations.

 

SNCF COMMITMENTS

Picto masqueRespect the rule of wearing a mask for both staff and fellow passengers 

•    Where possible, the access to the train station, train and points of sale will be filtered. Clients not wearing a mask will not be allowed to board the train. For any clients who who do not have a mask, masks will be on sale in the station and the surrounding areas. 
•    All of the train agents on board are equipped with masks to ensure the protection of everyone 

Picto nettoyage mainsWe guarentee you will be able to wash your hands on the train, in the station and at points of sale

•    In the station as well as at points of sale, hand sanitiser will be made availble for both staff and clients 
•    On board the train a full disinfection procedure (fumigation,…) will be carried out in the case of any suspected infections. The cleaning of trains has been increased and all contact surfaces are disinfected with a virucide product a number of times each day 

picto trains cleaning   Intensive cleaning of trains, stations and boutiques

•    The cleaning in the SNCF boutiques has been increased and protective glass has been installed
•    Onboard, a disinfection procedure (fumigation) will happen for any suspected cases of infection. Cleaning has been increased and all contact surfaces will be disinfected with a virucide product a number of times each day.

Discover the Air quality on board our trains

 

COMMERCIAL MEASURES

Visuel résa OUI

Manage your reservations flexibly from home.

Find out about the online procedures and carriers' exceptional special measures.

TGV / INTERCITES / OUIGO 

For journeys until 29 August inclusive, our tickets remain exchangeable and refundable until 3 days before departure. In the event of an exchange, the fare difference remains your responsibility. Less than 3 days before your departure, the standard fare conditions of your ticket apply. 

Here's how:

•    TGV INOUI and INTERCITES: exchange or cancellation of your tickets can be done up until the departure of your train via the ‘My bookings’ section or via the ‘My trips’ section on the mobile app. 

If you make your request after the departure of your train or you have an issue cancelling your ticket, you can request a refund via the Customer Service, within 60 days, using the following SNCF form

    OUIGO: 

For journeys until 29 August inclusive, our tickets remain exchangeable and refundable until 3 days before departure. In the event of an exchange, the fare difference remains your responsibility. Less than 3 days before your departure, the standard fare conditions of your ticket apply. 


TER 

TER WITH A CONNECTION TO A TGV INOUI / INTERCITES ROUTE   

For journeys until 29 August inclusive, our tickets remain exchangeable and refundable until 3 days before departure. In the event of an exchange, the fare difference remains your responsibility. Less than 3 days before your departure, the standard fare conditions of your ticket apply. 

Please note: if you are traveling in connection with a TGV INOUI or INTERCITES route, and your TER route is in the Nouvelle-Aquitaine, Pays de la Loire or the south Provence-Alpes Côte d'Azur regions, you will have 2 separate ticket references :

  - A TER ticket which is subject to the fare conditions of the ticket (either refundable until D-1 before departure, or non-exchangeable and non-refundable for certain promotional fares)
  - A TGV or INTERCITES ticket which is exchangeable and refundable under the conditions described in the TGV INOUI / INTERCITES section.

TER tickets without connection: your TER ticket is refundable until D-1 before departure. * Certain promotional rates remain non-exchangeable and non-refundable.

- Tickets in paper format: see you at the train station or SNCF store
- E-tickets:
Ticket purchased on OUI.sncf: request reimbursement directly from your OUI.sncf customer area.
Ticket purchased on another channel: send your request to the purchase channel.

More info on the detailed reimbursement conditions on the regional TER websites.

EUROSTAR

REFUND IN FORM OF AN E-VOUCHER

If your journey is scheduled to before 30 September 2021, you can receive a refund in the form of an e-voucher or a free exchange in the same comfort class as the reservation (no exchange fees).

Your voucher will be valid until 30 December 2021 for travel to any Eurostar destination (subject to availability). It must only be requested before departure (up to 7 days before), via this dedicated Eurostar form.

If the train is canceled: the request must be submitted, at the latest, within 60 days of the originally scheduled travel date.

REFUND DIRECTLY

For a refund (not in voucher), make your request via this link (extended processing time).

EXCHANGE

For an exchange, make your request from "My bookings": exchange free of charge according to the conditions. From 7 days before the initial departure an additional charge of 40 € / 30 £ per person per way applies.

Important information: Due to restrictive measures, Eurostar has canceled passenger journeys from the Netherlands to Brussels. Tickets reserved on this route are fully refunded

TGV INOUI TO ITALY

For journeys until 29 August inclusive, our tickets remain exchangeable and refundable until 3 days before departure via the "My bookings" tab.. In the event of an exchange, the fare difference remains your responsibility. Less than 3 days before your departure, the standard fare conditions of your ticket apply. 
 
If your request is made after your train has left or if you are unable to cancel your ticket, you can request a refund online via the dedicated SNCF.com page "SNCF at your service"> "Complaints" > reason: "I did not use my ticket"

TGV INOUI TO BELGIUM, TGV INOUI TO LUXEMBOURG, TGV INOUI TO GERMANY, TGV INOUI TO FRIBOURG

For journeys until 29 August inclusive, our tickets remain exchangeable and refundable until 3 days before departure via the "My bookings" tab.. In the event of an exchange, the fare difference remains your responsibility. Less than 3 days before your departure, the standard fare conditions of your ticket apply. 
 
If your request is made after your train has left or if you are unable to cancel your ticket, you can request a refund online via the dedicated SNCF.com page "SNCF at your service"> "Complaints" > reason: "I did not use my ticket"

TGV LYRIA

The exact conditions of exchange / refund depend on the distribution channel used when purchasing the ticket.

If you have booked your ticket via OUI.sncf, ch.oui.sncf or another SNCF distribution channel:

Before train departure: exchange free of charge (excluding possible fare difference), reimbursement via the 'My bookings' tab. for €30 / CHF 33.- .

After train departure: online reimbursement on SNCF customer service via SNCF.com> "SNCF at your service"> "Complaints"> reason: "I did not use my ticket".

RENFE SNCF IN COOPERATION 

For journeys until 29 August inclusive, our tickets remain exchangeable and refundable until 3 days before departure via the "My bookings" tab.. In the event of an exchange, the fare difference remains your responsibility. Less than 3 days before your departure, the standard fare conditions of your ticket apply. 
 
If your request is made after your train has left or if you are unable to cancel your ticket, you can request a refund online via the dedicated SNCF.com page "SNCF at your service"> "Complaints" > reason: "I did not use my ticket"

THALYS

All the Thalys tickets are now exchangeable until the time of departure, for any reservation made between 9 March and 31 December inclusive. Any price difference remains your responsibility.

The Standard mini, Comfort mini, Premium mini, Young mini, Mini group, Comfort deal and weekend Comfort fares, initially non-exchangeable, become exchangeable, at a cost of €5 per ticket. However, these rates remain non-refundable.
For the other Standard (including Youth, Kid and Senior) and Comfort fares, the ticket can be exchanged up to the time of departure without exchange fees.

If the train is running but you cannot travel due to travel restrictions related to government decisions:
• Exchange according to the pricing conditions
• Refund if requested up to the departure time indicated on the ticket.

If your train has been canceled, you can request a refund of your tickets free of charge up to 30 days after departure:
• Online using the form available on the SNCF.com website
• By post to the SNCF Customer Relations Department, 62 973 ARRAS Cedex 9

For any other request that does not correspond to the cases listed above, the usual exchange and refund conditions for your ticket apply.

BLABLABUS, BLABLACAR

BLABLACAR BUS 

The circulation of the BlaBlaCar Bus lines has resumed since 12 May, 2021.

More information on BlaBlaBus.com.

BLABLACAR AND BLABLALINES

BlaBlaCar and BlaBlaLines carpooling reservations remain available for trips that comply with official guidelines.

More information on BlaBlaCar

FLIXBUS

FlixBus traffic has resumed.
More information on Flixbus

 

FRENCH GOVERNMENT MEASURES

Following the presidential speach on 12 July, SNCF will implement the new measures announced, which will concern TGV, INTERCITES and international long-distance trains departing from France.
SNCF is working with the Government on the terms of application and control which will be communicated to you shortly.

Movements are now possible without restrictions.

Any traveler aged 11 or over wishing to reach France from a country in the European area (European Union, Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Holy See and Switzerland), to the exception of cross-border workers, must present proof of non-contamination of Covid (vaccination with a complete vaccination schedule or negative test dating less than 72 hours).

By way of derogation, this obligation does not apply to:

  • travel by residents living near the border areas within a radius of 30 km around their home for less than 24 hours,
  • business trips whose urgency or frequency is incompatible with the performance of such a test,

People wishing to benefit from one of the exceptions mentioned above must bring a document allowing them to justify the reason for their travel.

The procedures for reopening the borders between France and other foreign countries vary depending on the health situation of each country and the vaccination of travelers. More info on the government site.

 

TRAFFIC INFO IN FRANCE AND EUROPE

Visuel train

CIRCULATION IN FRANCE

You can check the circulation of your train on SNCF.com the day before your trip at 5 p.m. Just enter your train number. Note, if you have a ticket, you will receive an SNCF message (SMS or email) before your trip with a confirmation or cancellation.

This specific information takes precedence over any other information you may obtain elsewhere.

In all cases, the SNCF Assistant and the SNCF traffic information are updated at 5 p.m. and provide reliable information on the TGV INOUI, OUIGO and INTERCITÉS trains running in the next 3 days (and the following day for TER and NOMAD Trains)

Travelers from a European Union country, with the exception of cross-border workers, must present proof of non-contamination of Covid (vaccination with a complete vaccination schedule or negative test less than 72 hours). More info on the Health Pass

The procedures for reopening the borders between France and foreign countries vary depending on the health situation of each country and the vaccination of travelers. More info on the government site.

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CIRCULATION IN EUROPE

Any traveler over the age of 12 wishing to reach France from a country in the European area or the United Kingdom must present proof of non-contamination of the Covid. More info on the Health Pass.

Faced with the rapid circulation of the Delta variant of the Covid-19, the government announced a strengthening of its border control measures from Sunday at midnight in a decree published on Saturday July 17. If you are not vaccinated, a negative PCR test may be requested from travelers coming from a foreign country. Depending on the country, this test must have been carried out no later than 24 or 48 hours before the trip. Please see the entry requirements for each country before your departure.

BELGIUM ;

The status of the train circulation is likely to change, find the updated train traffic information for the Thalys trains and for the Eurostar trains here.

Only the following passengers are allowed to travel to Belgium:

  • Belgian citizens or residents
  • Partner or child of a Belgian citizen or resident. Or child of the partner of a Belgian citizen or resident. These passengers must be provided with an essential travel certificate, issued by a Belgian diplomatic or consular post.
  • EU nationals passing through Belgium to reach their country of nationality or main residence
  • Travelers passing through Belgium to a non-EU zone

Belgian residents must complete a passenger tracking form and take a PCR test upon arrival.

Quarantine:

Anyone returning to Belgium after a stay of at least 48 hours in a very high risk country - including the United Kingdom - will have to undergo a 10-day quarantine. This measure also concerns fully vaccinated passengers. The duration of this isolation can only be shortened with a negative PCR test to be carried out on the seventh day of confinement, with some exceptions.

To find out more: high-risk countries etc, on the FPS Foreign Affairs website.

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THE NETHERLANDS :

The status of the train circulation is likely to change, find the updated train traffic information for the Thalys trains and for the Eurostar trains here.

Only essential travel is allowed in the Netherlands. To be able to board the Thalys train with a ticket to the Netherlands, a negative result of a PCR test must date no later than 72 hours before arrival in the Netherlands (except for children under 13 years old). for which the test is not required).

Due to the need to carry out this check, we ask customers to present themselves for boarding at least 40 minutes before departure.

For more details, information is regularly updated, please visit the Nederland Wereldwijd website.

You can also read the latest information here.

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GERMANY:

Travelers from France now have the obligation to inform the local health authorities of their entry into German territory (https://www.einreiseanmeldung.de), to present a negative PCR or antigen test carried out within 48 hours beforehand and go through a period of quarantine upon their arrival.

If you live in a department classified as a variant virus circulation zone, check the official sites, new additional measures may apply.

It is recommended to follow the instructions of the local authorities (in particular on the website of the Federal Ministry of Health, in English, and of the Robert Koch Institut, in German), to consult the website of the French Embassy in Germany.

All French regions (including the French overseas departments and territories) are considered to be risk areas.

The list of areas concerned is evolving. Visit the Robert Koch Institut website regularly

To find out the updated measures for entering France from Germany, visit the official government website.

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ITALY:

Travelers entering Italy from France should:

• complete a locator form (Passenger Locator Form digitali - dPLF) directly on the online portal. The paper form should only be used in the event of technical difficulty.

• choose from:

o Or the negative result of a PCR or antigen test of less than 48 hours (self tests are not accepted);

o Or proof of full vaccination with a vaccine recognized by the European Medicines Agency. Proof of vaccination is only valid on the condition that it allows proof of completion of a complete vaccination schedule (14 days after the last injection). The certificate must be presented in one of the 4 languages: Italian, English, French or Spanish;

o Or a certificate of healing (this certificate is valid for a maximum of 180 days after the first positive test)

• report to the regional health authority upon arrival (list by region available on this link).

Travelers exempt from testing:

• Stay not exceeding 120 hours for proven work, health or absolute emergency needs;

• Transit, by private means, on Italian territory for a period not exceeding 36 hours;

• Frontier workers entering and leaving the national territory for proven work reasons and for the consecutive return to their residence, accommodation or stay;

• Staff of companies and institutions with their registered or secondary headquarters in Italy for trips abroad for proven work requirements not exceeding 120 hours;

• Pupils and students following a study program in a State other than their State of residence, residence or stay, to which they return every day or at least once a week.

• Means of transport crew.

• Children under 6 years old.

Important: the exemptions listed above only apply to Italy. In the event of returning to France after a stay in Italy, it is necessary to comply with the regulations in force in France (see website of the Ministry of the Interior).

NB: Vaccination or being cured of Covid does not exempt you from having to perform the test.

For more information, visit the dedicated site.

Consult the protection measures adopted by each region and adapted to the local situation.

              _________________________________________________________________________

SPAIN:

Since 7 June travelers over the age of 12 coming from France, arriving by train to Spain will have to present one of these documents, in digital or paper format:

• a certificate justifying full vaccination against Covid-19 dating less than 14 days. It must in particular mention the date of vaccination carried out, the vaccine administered and the country of vaccination,
• or a test certificate, with a negative result, issued within 48 hours of arrival in the territory. It can be a NAAT test (Covid-19 RNA detection test: RT-PCR, TMA, LAMP, NEAR ...) or an antigen test,
• or a certificate of recovery from Covid-19, valid for 180 days after the 1st positive diagnostic test. This document must in particular mention the date of the first positive test, the type of test carried out and the country where this certificate was issued.

Before traveling to Spain, see the evolution of the health situation via this link in particular.

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SWITZERLAND

In view of the current situation, the condition of the TGV Lyria traffic is likely to change. Find all the information here

The Federal Council has simplified entry into Swiss territory since 26 June, notably with the abolition of quarantine (for people entering Switzerland from the Schengen area).

Passengers from France traveling to Switzerland by TGV Lyria are exempt from:

- negative PCR test,
- Registration Form.

Any traveler coming from areas classified at risk must present a negative PCR test carried out at least 72 hours before departure, and carry out a 10-day quarantine, except for people vaccinated or cured for less than 6 months.

Consult the latest updated information from the Swiss Government, the French Embassy in Switzerland, the French Government, as well as the rules adapted and applied by each canton.

              _________________________________________________________________________

UK : 

IMPORTANT: France, Belgium and the Netherlands are classified in an orange zone by the British authorities. If you have stayed in or transited in a red zone country within 10 days of your arrival in the UK, you will not be allowed to travel with Eurostar to the UK. The British government has put in place new entry restrictions for passengers coming from a country classified as a red zone, including requiring them to go through a designated airport and to carry out a mandatory quarantine in a hotel identified by the authorities.

ESSENTIAL INFORMATION FOR ENTERING ENGLAND FROM ABROAD
 
Anyone arriving from abroad (including UK nationals and residents) must show a negative COVID-19 test carried out less than 3 days before their direct departure for England.
 
You must also complete a passenger locator form within 48 hours of your arrival, stating the countries in which you have stayed or transited during the 10 days prior to your arrival.
 
Before departure, consult the list of countries classified in the red, orange and green zones, knowing that it evolves regularly.

Red zone passengers:

1. Book a package including quarantine at an approved hotel.
 
2. Complete the passenger locator form.
 
Only British or Irish citizens, and holders of a right of residence in the United Kingdom, can enter the territory. You must enter through a designated airport or train station and carry out a 10-day quarantine in a hotel identified by the authorities.

Orange zone passengers
 
1. Book two screening tests to be performed on the 2nd and 8th day * after your arrival
 
2. Complete the passenger tracking form

3. Plan to isolate yourself upon arrival in private accommodation for 10 full days (or throughout your stay if it lasts less than 10 days).

If you are arriving from an Orange Zone country and have been fully vaccinated for at least 14 days prior to your arrival in England, and through an approved UK vaccination program, you must:
1. Book a test to be performed on the 2nd day of your arrival
2. Complete a passenger tracking form
 
Passengers vaccinated from France: be careful, this does not apply to passengers who stayed in or transited through France in the 10 days before their arrival in England. You must undergo the quarantine and screening measures to be carried out on the 8th day after your arrival, even if you are fully vaccinated or if you meet the eligibility criteria set out above. Passengers who have been in France must answer "No" to the question "Do you meet the COVID-19 vaccination eligibility criteria for reduced isolation and testing requirements?" on the passenger locator form.

Green zone passengers
 
1. Book a test to be performed on the 2nd day after your arrival
 
2. Complete a passenger locator form.
 

These measures apply to all persons (including British nationals and residents) who do not come from the common travel area comprising the United Kingdom, the Republic of Ireland, the Isle of Man and the Channel Islands. British Overseas Territories are not part of the common travel area. Note that Health restrictions may vary between different countries in the UK.
 
England: https://www.gov.uk/uk-border-control
 
Northern Ireland: https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice
 
Scotland: https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine/pages/overview/
 
Wales: https://gov.wales/arriving-wales-overseas
 
Failure to comply with these measures is a criminal offense punishable by fine. There are a few exemptions from travel restrictions. Carefully check the list of exemption conditions at the risk of being in violation and being fined in the event of a false declaration.
 
* For your test to be considered valid, the test provider must be included in the list established by the UK authorities. You can make an appointment for the mandatory tests on days 2 and 8 with our approved partner here. You can also book the optional "Test to release" test here.

TRAVEL TO THE NETHERLANDS

EU nationals and Dutch citizens and residents are allowed to travel. Non-EU nationals, including British citizens, are not allowed to travel from the UK (unless exempt). Find out more on the Dutch government website.
 

All customers aged 13 and above must have proof of a negative PCR test taken no more than 72 hours before travel.


QUARANTINE MEASURES

Passengers coming from a non-EU member country (including the UK) must make an honorary commitment to self-isolate for 7 days and re-pass PCR after isolation.

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SNCF SERVICES

Our assistance services for people with disabilities and reduced mobility are maintained.

We recommend that you book your support in advance to ensure it is guaranteed. Customers who show up at the station without an assistance reservation will be attended as far as possible.

   -------------------------------------------------- ---------

To guarantee you a quality service, we thank you for contacting our reservation services in case of change or cancellation of your trip.

In order to protect you and our agents, the terms of the assistance service for people with disabilities and reduced mobility remain temporarily adapted.

Thus, wearing a mask is mandatory: be careful, if you are not equipped with a mask, the service will be refused.

In the specific case where you have a medical mask exemption certificate, it is mandatory to wear a visor at stations and on trains.

   -------------------------------------------------- ---------

To benefit from an assistance service, the wearing of a visor will be necessary as well as the presentation of the medical certificate and any document attesting to the disability.

Customers benefiting from an assistance service must also be able to comply with all other barrier gestures, and in particular the rule of physical distancing from other travelers.

        _________________________________________________________________________

TGV INOUI catering and INTERCITES catering:

Since 2 November, the TGV and Intercités catering services are suspended.

We will inform you on this page when the service reopens.

Wearing a mask is compulsory in the train, so we invite you to put it back on directly after your tasting.

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 The Grand Voyageur lounges have been open since 18 January, here are the opening hours:

• Strasbourg and Marseille: 6 am to 6 pm
• Bordeaux, Lyon Part Dieu, Lille Flandres, Paris East, Rennes, Nantes: 6 am to 6 pm
• Paris Montparnasse: 6.15 am to 6 pm
• Lille Europe, Paris Gare du Nord, Paris Gare de Lyon: 6.30 am to 6 pm

      _________________________________________________________________________

  • The Junior & Cie service is provided. If you have to take or collect your child from the station during curfew hours, the Junior & Cie e-ticket is valid. We inform you that trips until 7 March are exchangeable or cancelable free of charge until 4 days before.

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  • The Mes Bagages service evolves: it is temporarily suspended until early 2021. See you in March 2021 to discover a brand new service.

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  • The My Chauffeur service to reserve a taxi / VTC for the city and station journeys is well open. Our drivers have implemented sanitary measures to protect you.

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  • The Home-Train service is currently suspended until further notice.
  •  

QUESTION/ANSWER

Do I still need a travel certificate to travel?

Yes, if you are traveling during curfew (between 6 p.m. and 6 a.m.), you will need a certificate.

You will find the terms of use here.

Are the trains going to run during the winter holidays?

Trains are currently running normally, you can check the train traffic on SNCF.com the day before your trip at 5 p.m. Just enter your train number. Note, if you have a ticket, you will receive an SNCF message (SMS or email) before your trip with a confirmation or cancellation.

In the event of a new lockdown and my trip is in less than 3 days, will I be reimbursed free of charge?

If a new lockdown is planned, the information regarding the exchange and refund conditions will be updated on this page.

Is the reservation for the next holiday possible?

The reservation remains possible, in case of cancellation of your train, you always have the possibility of exchanging or getting reimbursed free of charge.

Last modified at Mon, 07/26/2021 - 15:24

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