The information below is updated regularly and therefore details continue to evolve. 

 

TAKING ACTION TO PROTECT YOU  |   SPECIFIC CONDITIONS FOR TRAVEL ON TER   |  INFORMATION ON EXCHANGES AND REFUNDS 

|  FRENCH GOVERNMENT MEASURES  |  TRAFFIC  |  QUESTION/ANSWER
 

Following the announcement by the President of the Republic on 24 November, the lockdown and travel restrictions will be lifted from Tuesday, 15 December if the health situation allows it.

In this context, and to allow you to better prepare your journeys for the Christmas holidays, you can now book your tickets without hesitation on OUI.sncf: all the TGV INOUI, OUIGO, Intercités and corresponded TER train tickets are exchangeable and refundable free of charge until 4 January. 

If you need to travel before 15 December know that all journeys are subject to presentation of a travel certificate accompanied by a transport ticket. Only the reasons provided by the government are authorized.

To find the list of authorized journeys and to download your certificate please consult the government website.

Rest assured that all measures continue to be taken to guarantee the health security during your train journey and in the train stations. All trains are cleaned and disinfected daily.

We also remind you, that you must have your transport ticket and be wearing a mask, it continues to be compulsory upon entering the station and throughout your journey.

The Ministry of Solidarity and Health recommends downloading and using the TousAntiCovid application.

You can download it here .

 

TAKING ACTION TO PROTECT YOU

Picto masqueRespect the rule of wearing a mask for both staff and fellow passengers 

•    Where possible, the access to the train station, train and points of sale will be filtered. Clients not wearing a mask will not be allowed to board the train. For any clients who who do not have a mask, masks will be on sale in the station and the surrounding areas. 
•    All of the train agents on board are equipped with masks to ensure the protection of everyone 

Picto nettoyage mainsWe guarentee you will be able to wash your hands on the train, in the station and at points of sale

•    In the station as well as at points of sale, hand sanitiser will be made availble for both staff and clients 
•    On board the train a full disinfection procedure (fumigation,…) will be carried out in the case of any suspected infections. The cleaning of trains has been increased and all contact surfaces are disinfected with a virucide product a number of times each day 

In order to fully respect social distancing measures which slow the spread of the virus, the number of seats available on board each train is limited to one out of two seats. Each passenger will therefore have two seats instead of one. 

picto trains cleaning   Intensive cleaning of trains, stations and boutiques

•    The cleaning in the SNCF boutiques has been increased and protective glass has been installed
•    Onboard, a disinfection procedure (fumigation) will happen for any suspected cases of infection. Cleaning has been increased and all contact surfaces will be disinfected with a virucide product a number of times each day.

Discover the Air quality on board our trains

 

FREE EXCHANGES AND CANCELLATIONS UNTIL 04/01*

Visuel résa OUI

 We allow you to manage your reservations with all the flexibility you need and with complete peace of mind from your home:


•   For your journeys until 4 January inclusive, ALL TGV INOUI, OUIGO, INTERCITES, NOMAD Trains and international TGV tickets* remain 100% refundable before departure (1h30 before departure for OUIGO). You can also place an option on a train and pay it later in only a few clicks on OUI.sncf.

Note: in the event of an exchange, for journeys between 3 December, 2020 and 4 January, 2021, if the price of the new ticket is higher, the fare difference will be at your expense.

* TGV INOUI to Italy, TGV INOUI to Belgium, TGV INOUI to Luxembourg, DB-SNCF in cooperation, TGV INOUI to Friborg, TGV Lyria, Renfe SNCF in Cooperation.

Find all of our commercial measures for the majority of carriers below:
NB: for OUIGO refunds, visit this page 

TGV / INTERCITES / OUIGO 

All journeys with TGV INOUI and INTERCITÉS can be canceled without charge before the departure of your train, up to and including 04 January.

In the event of an exchange, if the price of the new ticket is higher, the price difference will be your responsibility.
All trips with OUIGO are exchangeable and cancellable up to and including 04 January without charge until 1,5 hour before the departure of your train.


Here's how:

•    TGV INOUI and INTERCITES: exchange or cancellation of your tickets can be done up until the departure of your train via the ‘My bookings’ section or via the ‘My trips’ section on the mobile app. 

If you make your request after the departure of your train or you have an issue cancelling your ticket, you can request a refund via the Customer Service, within 60 days, using the following SNCF form

•    OUIGO: exchange free of charge up to 1h30 before the departure of your train from this link. To cancel and obtain the reimbursement of your ticket free of charge (up to 1h30 before the departure of your train), complete this form


TER 

•   TER tickets in connection with a TGV or INTERCITES route: all trips up to and including 4 January may be canceled without any charge until the train departs. You can do this from the "My booking" section of the site. In the event of an exchange, if the price of the new ticket is higher, the price difference will be your responsibility.

If your request is made after the departure of your train or you cannot cancel your ticket, you can request a refund from the Customer Service only, within 60 days, via the SNCF complaint form.


•    TER ticket without a connection: your TER ticket is refundable until D-1 before departure. * Certain promotional rates remain non-exchangeable and non-refundable.


Tickets in paper format: go to the station or SNCF store
E-tickets:
- Ticket purchased on OUI.sncf: request reimbursement directly from on OUI.sncf via the after sales service area.
- Ticket purchased on another channel: send your request to the purchase channel.

EUROSTAR

SPECIAL MEASURES

Passengers traveling to or from the UK on a Eurostar train are required to adhere to specific measures taken by the carrier to protect passengers and staff and ensure a high standard of cleanliness and hygiene.

Passengers are therefore required to wear a mask or alternative covering their nose and mouth in stations and on board Eurostar trains.

Train cleaning processes are strengthened, and resources increased to ensure trains have sufficient stocks of soap and toilet paper. The levels in the water tank are checked regularly, so that you can wash your hands as often as possible.

Finally, special attention is paid to cleaning frequently affected areas that are regularly disinfected, such as tables, handles and grab bars.

Changes to the seating of Eurostar passengers have been made to allow more space on board. In order to free every other seat, the location of certain passengers on board the train had to be changed. If this is your case, you will be given a yellow ticket when you pass through the station access gates.

Make sure to keep this ticket and go to the dedicated place to leave enough room for everyone. If you are traveling as a couple or a family, you can stay together. However, make sure you'll respect the rules of social distancing.

The United Kingdom is taking steps to help stop the spread of COVID-19.
 
1.    To protect your health and others’, everyone must complete an online Passenger Locator Form before arrival in the United Kingdom.
 
2.    You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.

Currently you are required to self-isolate when arriving in the UK from France, Belgium and the Netherlands.
 
3.    It is a legal requirement that you wear a face covering on public transport in the UK. Failure to comply with the above measures is a criminal offence and you could be fined. 
 
Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for 
entering the UK.
 

Essential info for travel to the UK

Since 8 August, 2020, the quarantine requirement has been reintroduced in the United Kingdom for travelers coming from Belgium, and since 15 August for travelers from France and the Netherlands. Travelers will be required to self-isolate for a period of 14 days upon arrival in the UK. A form (in English) with contact details must also be completed online within 48 hours before departure. This form applies to ALL passengers over the age of 18 traveling to or returning to the UK. It will have to be presented to the British authorities. Failure to comply with this legal obligation could result in you being fined by UK authorities and fined up to £ 100.
Note that some people are exempt from compulsory quarantine. Consult the list of exempt persons.

Essential info for travel to France 

ALL passengers aged 16 and over, including those with a French nationality and residents, must complete a declaration requested by local authorities to declare that they do not have symptoms of COVID-19 and that they do not have been in contact with a confirmed case. Information concerning children under 16 must be added on the same form as their parent or guardian. Please bring a printed or handwritten copy of this form and sign it.
For travel to France, please read the latest information here.

For travel to and around the Netherlands, please read latest information here 

Essential info for travel to Belgium

ALL passengers over the age of 16 traveling to or from Belgium are legally required to complete the public health form to track travelers. This form must be completed online within 48 hours of departure.
Note: if you are staying in Belgium for less than 48 hours, you are not required to complete this form.

Commercial measures:

If your trip has been scheduled between 8 September and 16 December, 2020, you can benefit from a refund in the form of an e-voucher or a free exchange in the same comfort class as the reservation (free of charge). Your voucher will be valid until 1 June, 2021 for travel to any Eurostar destination (subject to availability). You can also quickly exchange your ticket if you really need to travel.

The deadline for submitting your voucher request is the day before departure (of your outward journey in the case of a return journey), at midnight.
You will not be able to retrospectively request an electronic voucher for a past travel date.
If you are requesting an electronic voucher because your train has been canceled, please note that your request must be submitted within 60 days of the originally scheduled travel date. Unfortunately, you will no longer be able to request a voucher after this date.

Your request for reimbursement in the form of an e-voucher is made via the dedicated Eurostar form.

• If you do not wish to be reimbursed in the form of an e-voucher, this is also possible, however, the reimbursement processing times will be extended. You can make the request via this link

• For an exchange, we invite you to make your request from the "My bookings" section, you can exchange your tickets free of charge according to the conditions. An additional charge of € 40 / £ 30 per person per way apply for exchanges within 14 days of original departure.

TGV INOUI TO ITALY

REDUCTION OF TRAFFIC FREQUENCY BETWEEN FRANCE AND ITALY

Between 4 November and 13 December 2020, the traffic is reduced to one round trip per day: only the following trains: n ° 9241 (direction France-Italy) and n ° 9240 (direction Italy-France) will be running.

TRAVELLING TO FRANCE

Currently, no health restriction related to COVID-19 limits entry in France from one of the member countries of the European Union.

Beware than once you're on French territory, travelers must comply with the current restrictive measures related to COVID-19:

- Travel is prohibited except for professional and specific personal reasons.
- In case of travel, you must fill in the "Travel Certificate" which can be downloaded from the website of the Ministry of the Interior.

TRAVELLING TO ITALY

Following the latest government measures introduced in Italy:

All travelers must complete the "Autocertification form" (only in italian) before entering Italy. More information here

Travelers who have transited or stayed in France during the last 14 days must also:
- Present a negative result of a molecular test (PCR) or an antigenic test taken less than 72 hours before departure. If you can not provide a negative test upon arrival, you will have to submit to a test within 48 hours after arrival. 
- Report to the regional health authority upon arrival (list by region available on this link).

- When entering Italy, body temperature will be taken to verify that it does not exceed 37.5 degrees. (99,5 F°)
It is also recommended that our travelers change their mask every 4 hours, regardless of the model used. 

Where to carry out the test on site?

Travelers should contact the local health agency in their region (list by region) to perform the test within 48 hours after entering Italy and self-isolate while awaiting the results.


What happens if the test is positive?

If the test carried out in Italy is positive, the traveler will be placed in isolation (in accommodation at their own expense) and will not be able to leave Italy again until after quarantine (lasting 14 days) and at the condition of two negative and consecutive tests carried out 24 hours apart (if the test happens to be positive again, the quarantine is extended). It is therefore preferable to take your test before arriving in Italy to avoid any inconvenience.

For more information, read here.

COMMERCIAL MEASURES:
All trips until the 4 January 2021 included can be exchanged or cancelled free of charge via the ‘My bookings’ page

In the event of an exchange, if the price of the new ticket is higher, you shall pay the difference. 


If your request is made after the departure of your train or you cannot cancel your ticket: you can request a refund online via the SNCF complaint form using the option ‘I did not use my ticket’ 

TGV INOUI TO BELGIUM, TGV INOUI TO LUXEMBOURG, TGV INOUI TO GERMANY, TGV INOUI TO FRIBOURG

RESUMPTION OF THE TRAIN TRAFFIC

Train traffic between France, Germany, Luxembourg and Belgium is gradually resuming. In the context of the implementation of the state of health emergency in France and more generally in Europe, entry and travel restrictions have been put in place. Only customers with a ticket, their exceptional travel certificates and a legitimate reason are authorized to travel.

TO TRAVEL TO  GERMANY FROM FRANCE

To travel from France to Germany, any traveler who has stayed during the last 10 days in an area classified at risk must:

1. Measure 1: Inform the local health authorities of his entry into German territory, here
2. Measure 2: Within ten days after arrival, present a negative test result (health authorities can request it) or, if they do not have one, take a test (obligation to remain in quarantine until until the test result is available).

The test is free for people entering the country from risk areas, within 10 days after entering until 1 December.

Travelers are strongly recommended to check with the Land where they are staying, what the applicable legislation is and what the exceptions are.

French regions and territories are classified as risk zones by the German authorities.

As of October 17, 2020, all French metropolitan regions are considered to be risk areas, as well as Guyana, Guadeloupe, Saint-Martin, Reunion Island and Martinique.

The list of areas concerned is evolving. The Robert Koch Institut website should be consulted very regularly (information available in German and English).

It is recommended to follow the instructions of the local authorities (in particular on the website of the Federal Ministry of Health, in English, and of the Robert Koch Institut, in German), to consult the website of the French Embassy in Germany.

TO TRAVEL TO LUXEMBOURG OR BELGIUM FROM FRANCE

Travelers arriving in Luxembourg or Belgium also remain subject to the following obligations:

- Wearing a mask is compulsory where the distance of 2 meters between people is not possible, in particular in public transport and shops. Find here all the information concerning the destination of Luxembourg and that of Belgium/.

TO TRAVEL TO FRANCE FROM BELGIUM AND LUXEMBOURG

To enter mainland France, you must present an international travel certificate. This is available on the website of the Ministry of the Interior.
Download the certificate of travel from abroad to France

To date, there is no isolation measure planned on arrival in France.

COMMERCIAL MEASURES

Before departure and for your trips up to and including 1 January 2021, you can exchange and cancel free of charge via the ‘My bookings’ page. For all requests after the departure of the train, please request a refund via the online SNCF complaint form with the reason: "I did not use my ticket".

TGV LYRIA

The current situation taken into account, the TGV Lyria traffic conditions are likely to change. Find all the information here.

Following the new lockdown in France, any person travelling around French territory must be provided with a "derogatory travel certificate".

In general, it is advisable to follow the instructions published by the French authorities on www.gouvernement.fr/info-coronavirus.

Please check the official websites for all the updated details:

• Swiss government: admin.ch
• French Embassy in Switzerland: ch.ambafrance.org

Circulations planned between 2 and 12 December:
• 2 daily return PARIS - GENEVA
• 1 daily return PARIS - BALE / ZURICH
• 1 daily return PARIS - VALLORBE-LAUSANNE

The BUSINESS 1ère class is temporarily suspended until 16 January 2021 inclusive.

COMMERCIAL MEASURES

In order to offer maximum flexibility to its passengers, TGV Lyria implements commercial measures for any trip between 28/05 and 04/01/21 inclusive:

  • Before train departure: reimbursement is free of charge and exchange free of charge (excluding any difference in price) via the "My bookings" tab.
- After the train has left: online reimbursement on SNCF customer service via SNCF.com > "SNCF is listening to you"> "Complaints"> reason: "I didn't use my ticket".

If your ticket concerned a train canceled by this adapted transport plan, the costs and reimbursement are canceled from 22/09 to 12/12/2020 for the following trains: 


• Circulation from 28/09 to 12/12/2020 for trains n °: 9761, 9777, 9789, 9774
• Circulations from 28/09 to 12/12/2020 (except 04, 11 and 18/10) for trains n °: 9219
• Circulation from 29/09 to 12/12/2020 for trains n °: 9760, 9768
• Circulation from 29/09 to 12/12/2020, from Monday to Saturday (maintained on Sunday) for train n °: 9210

RENFE SNCF IN COOPERATION 

RESUMPTION OF TRAFFIC

2 daily high-speed services between France and Spain operate until further notice


COMMERCIAL MEASURES

All trips up to and including 4 January 2021 can be canceled without charge before your train departs. In the event of an exchange, if the price of the new ticket is higher, the price difference will be your responsibility.

Any exchange or refund request can be made at the SNCF station and shop, at 3635 or via the SNCF complaint form.

THALYS

The safety, health and comfort of the passengers are at the heart of Thalys' concerns.

The cleaning of the trains is therefore reinforced and carried out on each arrival at the station, or several times a day.

We also inform you that wearing a mask is compulsory on the Thalys trains.

The health authorities in the countries served by Thalys have issued various travel recommendations. 

BELGIUM :
The Belgian authorities ask you to complete a passenger tracking form (PLF) within 48 hours of your arrival in Belgium. This rule applies to stays longer than 48 hours. Please find the form as well as additional information on travel.info-coronavirus.be.
For more details, exceptions and regularly updated information, please visit the website: FPS Foreign Affairs website.

NETHERLANDS :
For further details, exceptions and regularly updated information, please visit the Nederland Wereldwijd website.

GERMANY:
For details of exceptions and regularly updated information, please see the Auswärtiges Amt website.

FRANCE :
For more details and regularly updated information, please consult the website of the Ministry of Europe and Foreign Affairs.

Find the traffic information here:
From 7 November to 12 December inclusive:

- 1 round trip between Paris and Brussels from Monday to Friday and Sunday
- 1 round trip between Paris and Amsterdam every day of the week
- Stop of IZY routes

Premium class dining services, bar service and lounge access are suspended.

COMMERCIAL MEASURES

We inform you that the exchange and cancellation fees are waived for trips made before 1 December.

- Exchange according to the price conditions of the ticket.
- Refund possible if requested up to 30 days after departure, only if the trip has not been completed.

Reminder of pricing conditions:

 Mini rate: non-exchangeable

• Standard: Exchangeable free of charge until the train departure time indicated on the ticket. Any price difference between the old and the new ticket applies.


• Comfort: Exchangeable free of charge until the train departure time indicated on the ticket. Any price difference between the old and the new ticket applies.


• Premium: 100% refundable in the event of cancellation before the departure time indicated on the ticket. Exchangeable free of charge until the train departure time indicated on the ticket. Any price difference between the old and the new ticket applies.


For a free refund, go to:
•    The online form available on the SNCF website: SNCF complaint form.
•    By post via the address: Service Relation Clients SNCF, 62 973 ARRAS Cedex 9
For any other request not corresponding to the cases listed above, the conditions of exchange and refund of your ticket apply.

BLABLABUS, BLABLACAR

BLABLABUS 

In order to comply with the government measures, the circulation of BlaBlaBus is maintained until the end of the lockdown.
All travelers who have made a reservation for this period will be contacted by BlaBlaBus with the terms of reimbursement.

BLABLACAR AND BLABLALINES

The BlaBlaCar and BlaBlaLines carpooling reservation remains available for trips that comply with the official guidelines.

In order to respect the sanitary instructions, we recommend that you:

  • do not travel if you have symptoms
  • wear a mask at all times
  • keep a safe distance
  • do not shake hands

More information on BlaBlaCar

FLIXBUS

In order to comply with government measures, the FlixBus circulation is interrupted in France until the end of the lockdown.
All travelers who have made a reservation for this period will be contacted by FlixBus, with the terms of reimbursement.
More information on Flixbus

 

FRENCH GOVERNMENT MEASURES

SNCF continues to participate in the health and safety of France. Wearing a mask is obligatory in stations and on board trains. We also advise you to download and use the StopCovid app if you are in France. 

Because of the acceleration of the Covid-19 epidemic throughout the country, the Ministry of Solidarity and Health recommends downloading and using the TousAntiCovid application.

For more information, visit the official website of the French government here.

 

TRAFFIC

Visuel train

Following the announcement by the President of the Republic on 24 November, the lockdown and travel restrictions will be lifted from Tuesday, 15 December if the health situation allows it.

In this context, and to allow you to better prepare your journeys for the Christmas holidays, you can now book your tickets without hesitation on OUI.sncf: all the TGV INOUI, OUIGO, Intercités and corresponded TER train tickets are exchangeable and refundable free of charge until 4 January. 

If you need to travel before 15 December know that all journeys are subject to presentation of a travel certificate accompanied by a transport ticket. Only the reasons provided by the government are authorized.

To find the list of authorized journeys and to download your certificate please consult the government website.

Rest assured that all measures continue to be taken to guarantee the health security during your train journey and in the train stations. All trains are cleaned and disinfected daily.

We also remind you, that you must have your transport ticket and be wearing a mask, it continues to be compulsory upon entering the station and throughout your journey.

You can check the train traffic on SNCF.com the day before your trip at 5 p.m. Just enter your train number.

Please note that if you have a ticket, you will receive an SNCF message (SMS or email) before your trip with a confirmation or cancellation. This specific information takes precedence over any other information you may obtain elsewhere.
OUI.sncf, l'assistant SNCF (in France only) and the traffic information on SNCF are updated at 5pm every day and give a reliable source of the traffic the next 3 days. 

Exchanges and refunds can be carried out online via the dedicated page of our website.

SNCF SERVICES

In the context of the COVID 19 health crisis, following the decision of the President of the Republic to reduce contact and travel throughout the country to a strict minimum, we are happy to inform you that our assistance services for people with disabilities and reduced mobility are maintained, but we ask that you reserve your assistance in advance so that it is guaranteed.

From Sunday, 22 November: customers arriving at the station between 7 a.m. and 8 p.m. without a reservation for assistance will be taken care of during the service opening hours if possible.

For assistance before 7:00 a.m. and after 8:00 p.m., reservation becomes mandatory.
This measure does not apply to the Transilien network.

The train traffic can be impacted during this period.

Traffic forecasts will be known and indicated no later than 5:00 p.m. the day before:

- On sncf.com :
- On the app  SNCF

To guarantee you a service of quality, we thank you for contacting our reservation services in case of change or cancellation of your trip.

In order to protect you and our agents, the terms of the assistance service for people with disabilities and reduced mobility remain temporarily adapted.

Thus, wearing a mask is mandatory: be careful, if you are not equipped with a mask, the service will be refused.

In the specific case where you have a medical mask exemption certificate, it is mandatory to wear a visor at stations and on trains.

To benefit from an assistance service, the wearing of a visor will be necessary as well as the presentation of the medical certificate and any document attesting to the disability.

Customers benefiting from an assistance service must also be able to comply with all other barrier gestures, and in particular the rule of physical distancing with other travelers.

For any information concerning your trips, your cancellation and / or refund requests, we invite you to consult this page.

TGV INOUI catering and INTERCITES catering:

From 2 November, the TGV and Intercités catering services are suspended.

We will inform you on this page when the service reopens.

Wearing a mask is compulsory in the train, so we invite you to put it back on directly after your tasting.

  • The Home-Train service is currently suspended until further notice.
  • The Grand Voyageur lounges are open.
  • The Junior & Cie service is suspended from 6 to 29 November 2020 inclusive following the government announcements of 28 October 2020.

    Customers who have already booked the service will be fully reimbursed.

  • The Mes Bagages service evolves: it is temporarily suspended until early 2021. See you in March 2021 to discover a brand new service.
  • The My Chauffeur service to reserve a taxi / VTC for the city and station journeys is well open. Our drivers have implemented sanitary measures to protect you.
  •  

QUESTION/ANSWER

  • Travel declaration :

Following the government announcements, we remain attentive to the conditions of application which will be detailed. For customers who need a certificate to travel during the lockdown, these are available as well as their terms of use on https://www.gouvernement.fr/en/coronavirus-covid-19

Last modified at Fri, 11/27/2020 - 15:24

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