Identity theft is affecting many commercial websites. All you need to know to protect yourself is set out here: never asks you to send us your personal details by email or text message.


All emails we send you will come from an address that ends in:

or “”.

Please delete any emails that end in another address.

These emails may look like a email and direct you to a website that looks like

If you receive this type of email, here is what to do to project yourself:

  • Do not open it;
  • Do not click on the links contained in the email;
  • Delete it.

What is phishing?

Phishing is a technique computer fraudsters use to gather personal information via fraudulent emails (ads, spam, etc.) or text messages (SMiShing), in order to steal your identity, extract money from you and, more generally, commit an offence.

Advice on how to avoid a phishing attack

Examples of private information targeted:

  • The username/password of your customer accounts on websites or with e-traders,

If you have received one of the emails described above, follow our advice to protect yourself:
All emails we send you will come from an address that ends in “” or “”. If you receive an email from a different address, ignore it and delete it from your system.

  • The links contained in the email will not take you to the website.

The links in the emails we send you will all take you to the website. Do not click on any links that direct you to another website. Ignore the email and delete it from your system.

  • If you are asked to enter bank details on a page that does not have https or a padlock icon, then this is a phishing attempt. Close the page and delete the email from your system.
  • will never ask you to provide this type of information. If the email asks you to complete attachments, ignore it and delete it from your system.
  • will never ask you to provide your social security details, your bank ID or the username/password of your personal messenger. If an email asks you to enter this information, ignore it and delete it from your system.
  • Fraudulent emails often have spelling and/or grammar mistakes. Ignore and delete any emails that contain this type of error.

What should I do if I have clicked a link thinking that this e-mail was genuine?

A virus may have been installed on your computer.

Keep your anti-virus up-to-date and run a scan.

What should I do if I have given private information to a cyber criminal?

  •     Contact your bank immediately to block your account,
  •     Change your passwords to your e-mail, customer and bank accounts,
  •     Update your anti-virus and run a scan,
  •     Report this to the authorities.

Notify us of any phishing attempts

If you have any doubts about the identity of the sender of an email or text message you have received, or you think you are the victim of a phishing attempt related to, please notify us by email.

Select the subject “A train journey”, the reason “A pre-travel complaint” (site operation)”.

We will email you asking you to send us the phishing email you received.

If you have received a phishing email that does not relate directly to, you can report a page at:


Last modified at Tue, 07/13/2021 - 17:10

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