The e-ticket is a virtual ticket you print out or download to your smartphone or tablet.
The e-ticket is available for more than 1,500 destinations in France (with TGV, INTERCITÉS, TER connecting services) and Europe.
It is available for all fares except the pet tickets.
With an e-ticket:
Book your tickets:
Enter the full names of each passenger. The e-ticket is personal and non-transferable.
When you come to the collection options page, select “e-ticket”.
Place your order.
Once you have received your confirmation email, you can choose to:
The e-ticket will be offered by default if it is available for the journey and fare you have selected when booking.
Do you have a Voyageur loyalty card?
Enter your card number when making your booking and your e-ticket will be automatically saved to your card.
You can also find your Voyageur loyalty card on your mobilE in the SNCF Direct or TGV Pro app.
Show the ticket inspector your card displayed on your mobile screen when requested.
If you have a Voyageur loyalty card and/or a Pro fare e-ticket, you will receive a text message with your main travel details (seat, time of departure, etc.) the day before you leave.
2. Issuing the e-ticket
Select a format:
E-tickets are valid only for the train, date and journey specified.
Do you have an iPhone with an iOS6 or later operating system?
Passbook is available in the Voyages-SNCF app.
3. Onboard ticket inspection
When the inspector passes, show:
You will be asked for ID on board the train. You are required to carry valid photo-ID (identity card, passport or ‘carte de séjour’ residence permit)
E-tickets are valid only for the train, date, class and journey specified.
This app makes it possible.
You will find your e-ticket in the “my tickets” section of your app. You will need your order reference number (6 capital letters).
Show the barcode displayed to the ticket inspector – it acts as your ticket.
It stays inside the app. Run out of battery or unable to access 3G? You can always obtain a printout from a ticket machine at any station in France.
Please check the fare conditions for your ticket.
Print your e-ticket
Don’t worry, you can print your e-ticket right up until the departure of the train on any computer with Adobe Reader and a standard printer (office, friends/relatives, internet café).
First make sure that Acrobat Reader is installed on your computer.
Print your e-ticket:
E-tickets must be printed on A4 paper. They can be printed in colour or black and white but you must not change the size. A good quality print-out is needed to allow us to scan the barcodes.If you didn’t print your e-ticket confirmation, please you must download your e-tickets in your mobile application, or you can print them in a self-service terminal, available in the train station.
Are you a member of the Voyageur loyalty programme?
Enter your Voyageur card number when making your booking and your e-ticket will be automatically saved to your card.
Having problems printing your train tickets?
Speak with an online advisor or send us a message.
Download your e-ticket to your mobile
If you booked your ticket on the Voyages-SNCF app, your e-ticket is generated once payment is confirmed. You’ll find your e-ticket in “My Tickets” in your app.
If you booked at OUI.sncf and wish to download your e-ticket to the Voyages-SNCF app, go to “My Tickets” on your app.
A 2D barcode is generated for each passenger and each journey. Simply show this to the train manager. Once generated, your e-ticket barcode is saved and can still be accessed offline.
The retrieval method selected when booking cannot be changed.
If your fare permits, you can change or cancel your e-ticket until departure of the train:
Have you forgotten or lost your e-ticket print-out? Is your mobile lost or out of battery?
Don’t worry, you can print your e-ticket at a ticket office, information point or Self-Service ticket machine at an SNCF station. Simply enter your full name and date of birth.
Find the nearest Self-Service Ticket Machines
Do you need an invoice for your accounts? All information is available on the relevant page.
MAJ le October 05, 2018 à 9:56 AM