Help online
Do you have a question?
We have the answer. Find all the information and practical tools you need to prepare, book and monitor your trip.
How can we help you?
Frequent questions
- Sales opening
- Can I indicate an option on a ticket and pay later?
- Why is the train that I want to book not displayed?
- How can I receive a receipt (invoice) for my order ?
- My payment was rejected, How can I proceed?
- How can I select my seat?
- How do I exchange my train ticket ?
- How do I cancel my train ticket ?
- Reservation Express
- Where can I find my order reference?
- My Orders
To view or make changes to your orders
- Fares Calendar
the best fares in a range of tariffs
- Partner cards
Save money with SNCF cards
- Traffic news
For real-time traffic news