You must present the valid bank card and the confidential code you used for making the payment.
You can also collect your tickets from the Self Service Terminals available in France or at Luxembourg station.
This retrieval method is not available for tickets paid with non-chip and pin cards such as American Express, some foreign cards and e-cards.
If the traveller cannot present the bank card and there is insufficient time for home delivery, he must cancel his tickets.
Refund will be subject to the terms and conditions of the ticket. Important: for valid travel, he must purchase a new ticket.