A Promo Code allows you to enjoy a reduction on your next ticket purchase!
What does a Promo Code look like? A Promo Code is (unsurprisingly) a code made up of seven alphanumerical digits.
How can I find mine? If you are lucky enough to have received a Promo Code, you will find it in your e-mails. It is a personalised code for your own use. It is often issued as part of special promotions for our most loyal customers, SNCF Loyalty Card holders or as part of our Travel Guarantee.
A little advice on Promo Code etiquette:
Each Promo Code is unique, you can only use it once and it can only be used by a single passenger.
Promo Codes do not last forever – the terms of validity may vary. It will be specified in the e-mail you receive.
Promo Codes are only valid for a single journey. For return journeys, they will therefore only be applied to the cost of your outward ticket.
Finally, Promo Codes like visiting France: which is why they apply to TGV and INTERCITES on routes in France (excluding OUIGO, TER and Transilien). It cannot be used in conjunction with Prem’s fares
Never enter your Promo Code when you are searching for times or fares. You could validate it by mistake, and will have lost it by the time you come to actually make your purchase.
How can I enjoy my Promo Code?
Enter your Promo Code in the field indicated below in the booking form and start your search! You will see that your Promo Code has been applied as soon as you reach the train and fare selection page.
Promo Code not working?
Let’s have a look at the reasons why this might be happening:
- It has expired. Use your Promo Code as soon as possible as we are unfortunately unable to change the expiry date.
- You entered your Promo Code for another fare or timetable search. The Promo Code is then blocked for about ten minutes. There’s nothing to do except wait for a bit! You will be able to use it as soon as it is available.
- You selected an option using your Promo Code, so it is deemed to have been used. First cancel your option to be able to use it.
If you are a member of our loyalty programme and have run into these or other difficulties, you can always use the general contact form and we will process your request as quickly as possible.
Can you exchange or reimburse your ticket after using a Promo Code?
It is possible to exchange a ticket purchased with your Promo Code and retain your discount. But only SNCF agents have the power to do so!
If you are in France, head to a station or SNCF shop or call +33 8 92 35 35 35 from abroad (calls are charged at the international rate plus your operator’s surcharge, where applicable). Lines are open daily from 7:00 a.m. to 10:00 p.m.
You can change your ticket at a ticket machine or Express Pro terminal, but you will lose your Promo Code discount. It would be better to perform the exchange at a station, SNCF shop or by phone if you can.
If you cancel a ticket that you bought using a Promo Code, you will lose your discount.
How long are Promo Codes valid for?
Nothing lasts forever, not even Promo Codes! Validity may vary but generally lasts three months. The expiry date for your Promo Code is specified in the email you received.