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 It is not possible anymore to retrieve your train tickets from a European boutique.

Changing the retrieval method

The retrieval method selected when booking cannot be changed.

Ticket not received

I haven't received my train ticket. What should I do?

You selected home delivery for your train ticket and you have not received it.

You cannot change the ticket collection method selected once your order has been confirmed. We cannot issue a duplicate or e-ticket if you lose or fail to receive your ticket.

More than 10 days until you travel?


Don't worry, your ticket is being processed and should be sent to you shortly.

Less than 10 days until you travel?


We do not offer a tracking service for orders dispatched by post.

We recommend selecting the print-at-home option the next time you book!
This is available for a selection of fares and destinations in Europe.

Old-fashioned SNCF tickets must be punched at the station to ensure they are valid for travel.

For further information, please email our Customer Services department.

Changing the postal address

Your tickets are automatically sent to the address you entered when placing your order.


The address registered cannot be changed once your order has been validated.


If this address is incorrect, the tickets will be returned to the SNCF despatch centre.


When they are received back at the despatch centre they will be sent to the new address if time permits.


Send us your booking reference, full name and correct postal address.

MAJ le November 08, 2018 à 07:45 PM

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  • Booking
  • Before departing
  • Offers and services
  • After-sales
  • Payment and ticket collection
  • Customer account and loyalty programmes
  • Legal information