How to know if my train is running?

Until June, 16th, all the TGV (in France and Europe), OUIGO and INTERCITÉS trains
showed and available for booking on OUI.sncf will be running.
 
Each strike day we ensure at least 300 trains to be operating.
 
There are still several seats available, so do not hesitate.
 
To travel with peace in mind, think about checking the train traffic the day before departure from 5PM (CET Time), to see if your train will be running :

NB: You may be asked your train number in order to access the traffic information on the SNCF website. You can locate it on your train ticket or in your journey confirmation email

 

YOU CANNOT BOOK YOUR TRAIN?

Your train may be closed for reservation:
Some trains may be closed for reservation during the strike period. They are displayed as "full train" on our website and application.
If its circulation is confirmed and there are still seats available, the reservation may be offered between 48h and 24 hours before departure.


Your train may be cancelled:
On our website, these trains are displayed as "cancelled". It means that they do not operate.
On our app, deleted trains are not displayed.

 

View my booking

Strike planning


For more information about the status of your train, please check the SNCF website or app on the day before your departure at 5PM.

This calendar is meant for informative purposes only and can evolve over time. We are doing our best to keep this page as up to date as possible. 

My terms of exchange or refund

For your travels in May and April, the exchange and refund conditions are still available on our FAQ. Read more about it here.

 

For your next journeys in June: 

 

FOR TGV AROUND FRANCE & EUROPE OR INTERCITÉS:

If your journey is scheduled on a day of strike, you may exchange your ticket or request a refund at no charge or additional cost, including non-exchangeable / non-refundable rates, prior to your departure date.

More info on our OUI.sncf website or app:

  1. See more on « my bookings » on the website or « my journeys » on the app.

  2. Enter your booking reference and the name used for the order.

  3. Proceed to the exchange or cancellation of your ticket

If the online cancellation is not possible, make your request via the SNCF claims form.

In case of a delay: You can ask for a compensation online with the G30 service

If your train is running as normal: the exchange and cancellation conditions indicated on your ticket do apply.

 

 

FOR HOLDERS OF ANNUAL, MONTHLY OR DAILY SUBSCRIPTIONS OR SEASON TICKETS (EXCEPT TGVMax)

If you are a subscriber, you will receive an email informing you about how to travel in the best possible conditions despite the strikes.

During the days of strike, on presentation of your subscription card (excluding TGVmax), you will be able to access other trains running on the same day without guarantee of a seat.

 

 

FOR HOLDERS OF A TGV Max CARD

Since the travel possibilities are being considerably reduced during the month of April, the card will be free from any charge in April, compared to the usual 79€. 
Good to know: TGVmax seats for last minute travel will be available on some routes. Tickets already booked for April remain valid if the trains are running.

 

 

FOR OUIGO

If your journey is scheduled on a day of strike, you can exchange your ticket without charge prior to departure, but if there is a price difference during the exchange, the additional cost will be at your charge.

To exchange your tickets :

  1. Go to « my bookings » on the Ouigo website  or « my tickets » on the Ouigo app.

  2. Enter your first name, last name and booking number.

  3. Proceed to the exchange of your ticket

For a refund:

  1. Your train have been canceled: you will automatically receive a coupon with the amount of your reservation within 7 days.

  2. You do not want to travel anymore : you have to apply from the Ouigo contact form

Good to know: we will fully refund your one-way or return trip if at least one of your journeys a scheduled between 3 and 29 April 2018.

In case of a delay you will receive a OUIGO gift voucher.

If your train is running as normal: the exchange and cancellation conditions indicated on your ticket do apply.

 

 

FOR THALYS

If your train is cancelled: you can benefit from a free replacement or get on the next train (subject to availability), or ask for a full refund of your ticket if you wish to cancel your trip.

Make your refund request free of charge (within 60 days):


Check the Thalys traffic info.

If your train is running as normal: the exchange and cancellation conditions indicated on your ticket do apply.

 

 

FOR TGV BRUSSELS - PROVENCE

Refund: You can get a free refund of your ticket up to 61 days after the date of departure shown on your ticket.


Exchange: If you have a planned trip during the strike period, an exchange is possible for a journey after 29 April.


Apply online via the claims form.

 

 

FOR LYRIA

If your journey is scheduled on a day of strike, you can benefit from a free replacement or get on the next train (subject to availability), or ask for a full refund of your ticket if you wish to cancel your trip.

Make your refund request free of charge (within 60 days):

  •     Online via the claims form
  •     At your departure station

If your train is running as normal: the exchange and cancellation conditions indicated on your ticket do apply.

 

FOR TER

Here are the TER conditions of exchange or refund for your trips:

  • For occasional customers who wish to change their travel date, all TER tickets can be used up to 10 days after the valid date of the ticket.
  • For occasional customers who wish to cancel their trip due to disruptions in the transportation plan, all tickets are refundable free of charge up to 61 days after the date of validity of the ticket. The tickets are refundable at ticket offices. Digital tickets are refundable via the TER websites.
  • For subscriber customers, any contractual warranty arrangements apply. Additional trade measures may be taken.

The digital tickets purchased on oui.sncf, the TER sites and the SNCF app are refundable via the TER websites.

 

 

FOR EUROSTAR

If your train is canceled: you can benefit from a free exchange or refund.

  • Exchange: Visit the Eurostar website (only for direct Eurostar trip)
  • Refund: You can get a free refund of your ticket:

               o By mail via our OUI.sncf contact form
               o At the station within 60 days after your initial date of travel
               o By letter: Service Relation Client SNCF, 62973 ARRAS Cedex 9 France

If your train is running as normal: the exchange and cancellation conditions indicated on your ticket do apply.

 

View my booking


Travel by bus :

From price per person, for a one-way bus trip, on a selection of destinations and on certain dates, subject to availability. Online payment by credit card. Offer not combinable with any other promotion in progress. For a journey with isilines or Eurolines, the ticket is changeable up to 6 hours before departure for a fee. The city of departure or arrival can not be modified. In case of cancellation more than 48 hours before departure: 25% of the total amount of the ticket will be lost (minimum fee 10 euros), between 48 hours and 6 hours before departure: 50% of the total amount of the ticket will be lost (minimum fee 20 euros), less than 6 hours before departure (or in case the passenger does not show up at departure), lost or stolen ticket: no refund. For a journey with Ouibus: modification or cancellation of a non promotional ticket is possible up to 30 min before the departure time. Reimbursement in voucher. Modification and cancellation: free of charge on the Ouibus.com site or application, with 5 euros of fees at the counter, 10 euros of charges by telephone, as well as any difference in price between your original reservation and your new reservation.


The OUI.sncf app :



Accomodation :



Exchange and refund :