National interprofessional strike

The traffic on the SNCF network is improving. The circulation of TGV and OUIGO trains is slowly returning to normal with 9 out 10 trains running. We advise you to check regularly the traffic information on SNCF Assistant and on the SNCF website to ensure that your train is running.

Alternative transport solutions are available on OUI.sncf  

The TGV / INTERCITES / OUIGO trains that are open for booking are guaranteed to be running, for journeys until 16 January.

It is also possible that seats will be put up for sale until the day before the departure of the trains. We invite you to regularly renew your search on our site.

  • If you wish, you can also get an exchange or refund without any fees on OUI.sncf.
  • Important: The absence of fees is mentioned at the end of your exchange or cancellation. Remember to go through with your request. Rest assured, the exchange or cancellation of your initial ticket is only effective after your final validation.
  • If you cannot exchange your ticket online: you can first cancel it, then buy a new ticket and request a refund later by completing the formular (in French) here
  • If cancellation is not offered online, request a refund by completing the formular (in French) here.

In all cases, rest assured, if there is an additional cost when exchanging or canceling your ticket, this difference will be refunded to you after making your request via the formular.

  • Remember: In the case of modification or renouncement of your train journey, remember to make your exchange or cancellation on OUI.sncf before the departure of your train. This will make it easier for other travelers to travel during this busy period.
  • We try to support you with alternative travel solutions on OUI.sncf 

How do I know if my train will be running?

Note :

On Oui.sncf, some trains will appear as "complete": these trains are closed for reservation to make the journeys easier for the customers that already have a ticket.

Other trains can be displayed as "deleted": in that case, those are the trains that won't be running. 

If you receive a message from SNCF (an SMS or email) concerning one of your future journeys, this specific information takes precedence over any other information that you may obtain elsewhere.
To be able to travel on a train, you must have a valid ticket on that train.

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TGV / INTERCITES / OUIGO  

All information about the next two days' train circulation will be available at 17 o'clock, on the Assistant application and the SNCF website.

TGV / INTERCITES / OUIGO open for booking are guaranteed until 16 January

For these dates, it is also possible that seats will be put up for sale until the day before the departure of the trains.
We invite you to regularly renew your search on our site.

Particularity OUIGO: in case of modification or suppression of your OUIGO, it is not possible to report on a TGV INOUI train

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EUROSTAR / THALYS / TGV LYRIA / TGV FRANCE ITALY

The information will be available at the latest the day before at 5pm.

Go to the SNCF Assistant app and the SNCF website.

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TER

The traffic information of your TER trains is available on the SNCF website

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Good to know: The Transilien's traffic information will be available the day before at 5pm on the SNCF Assistant app and the SNCF website.

Terms of exchange or refund for the train circulation from 4 December (12:00) to 19 January

Note: If you bought your train ticket on a website or elsewhere than SNCF, the exchange or refund of your ticket can not be done on OUI.sncf

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TGV & Intercités

You can get an exchange or refund of your ticket without any fees, before the departure of your train, at OUI.sncf. until 19 January.

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TER

The exchange and refund of your ticket without fees is possible until 12 January

For digital tickets, a reimbursement of your ticket is possible exclusively online, via the complaint form available on the TER website
For tickets bought at the station: exchange and refund is possible at the station

All after-sales requests can be made up to 61 days after the end of validity of the ticket.

For TER subscribers, the measures will be communicated later

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Ouigo

The OUIGO traffic will be severely disrupted and trains may be removed at least 2 days before departure.

- If you wish, you can request the refund of your ticket using the dedicated form available on the OUIGO website for journeys until 19 January 2020.

- If you still want to keep your ticket and your train is finally deleted, you will automatically be refunded.

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EUROSTAR

For any request concerning an exchange without extra fees go to Eurostar.com

For any cancellation request without fees, you must send a dedicated request with your name, first name and travel references to:

Service Relation Clients SNCF
62973 ARRAS Cedex 9

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THALYS

To cancel or exchange your Thalys ticket at no extra fees, you can:

• Go to a train station or shop
• Send a dedicated request with your last name, first name and travel references to:

Service Relation Clients SNCF
62973 ARRAS Cedex 9

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INTERNATIONAL TGV

TGV INOUI to Brussels, Luxembourg, Friborg in Germany, Italy and Spain, and DB-SNCF in cooperation and TGV Lyria.

Exchange / Refund: go to a train station or SNCF shop to make your refund request

View my booking

Find all the traffic info on the SNCF Assistant app

Download the SNCF assistant app to know if your train will be running 

Are my services affected by the strike?

- Unavailable services:

INOUI & INTERCITES TGV catering: closed until 16 January included

- Available services :

My luggage

Mon Chauffeur (my driver) / My Avis car rental :  If you have combined these services with a train trip that has been canceled, consider canceling your booking so you do not get charged.

AVIS :

From 2 to 22 December 2019, OUI.SNCF customers can book a AVIS vehicle via the OUI.SNCF website for rental departures between 2 December 2019 and 5 January 2020 included in France and Europe. Rentals can have a duration of 1 to 30 days. Offer not combinable with other offers. Offer valid for any vehicle category except AVIS Prestige and subject to availability.  Offer subject to availability of vehicles at the time of rental. The usual rental conditions, particularly regarding age, driver qualification and payment, must be respected (refer to the brochure of the General Conditions of Rental).